ERICA SOST
MANALAPAN
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
Work History
CARE MANAGER
Capitol County Children's Collaborative
06.2021 - Current
- Orchestrate Child Family Team meetings, aligning stakeholders on adolescent treatment goals and driving positive outcomes through effective communication
- Develop targeted modules that significantly reduce behavioral referrals and enhance student engagement, fostering a more positive learning environment
- Conduct strategic leadership training sessions, enhancing decision-making skills and cultivating a collaborative atmosphere for accelerated project completion
- Revolutionized administrative processes by implementing cutting-edge automated tools, dramatically enhancing efficiency and accuracy in paperwork management
- Lead team meetings to align on treatment goals with strong collaboration
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Arranged transportation and documented details of discharge transition plans.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Work with at risk youth while conducting risk assessments, preparing reports, meeting with clients, make recommendations regarding conditions
RESIDENTIAL COUNSELOR SHIFT LEADER/RESIDENTIAL COUNSELOR
Hackensack Merdian Health Carrier Clinic
05.2019 - 06.2021
- Fostered therapeutic environment for adolescent residents, implementing tailored treatment plans and leading group therapy sessions to enhance well-being
- Meticulously monitored resident safety through frequent checks, documenting behavioral changes and ensuring adherence to facility protocols
- Spearheaded crisis intervention strategies, significantly reducing resident incidents and enhancing overall safety in the adolescent care facility
- Pioneered virtual therapy techniques during COVID-19, maintaining continuity of care and fostering resident engagement in a challenging environment
- Conducted comprehensive behavioral assessments, identifying key areas for intervention and tailoring strategies to address individual resident needs
- Cultivated a nurturing environment for adolescents, facilitating personal growth and emotional resilience through empathetic counseling and mentorship
- Optimized crisis intervention strategies, substantially reducing resident incidents and bolstering overall safety in the adolescent care facility
- Orchestrated multidisciplinary team efforts to develop and implement personalized treatment plans, driving measurable improvements in resident outcomes
- Led group therapy sessions, fostering community and individual growth among residents
FRONT DESK COORDINATOR
Zanya Spa Salon
09.2015 - 05.2019
- Provided exceptional customer service, promptly addressing inquiries and fostering positive client relationships
- Organized retail area for optimal client experience
- Orchestrated seamless client transitions through efficient scheduling, minimizing wait times and maximizing spa utilization rates
- Introduced new communication protocols via phone and email, significantly improving client relations and response times
- Implemented front desk procedures, enhancing operations, fostering positive client relations
- Revamped front desk procedures, leading to measurable improvements in operational efficiency and client satisfaction scores
- Managed appointments, reducing errors, boosting client satisfaction, enhancing service quality
- Streamlined scheduling, improving efficiency, ensuring smooth client transitions
- Synergized with various providers to optimize productivity, resulting in smoother operations and elevated service quality
Education
MBA - Human Resources
William Paterson University of New Jersey
Wayne, NJ03-2025
Bachelor of Arts - Psychology
William Paterson University of New Jersey
Wayne, NJ05-2019
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
Timeline
CARE MANAGER
Capitol County Children's Collaborative
06.2021 - Current
RESIDENTIAL COUNSELOR SHIFT LEADER/RESIDENTIAL COUNSELOR
Hackensack Merdian Health Carrier Clinic
05.2019 - 06.2021
FRONT DESK COORDINATOR
Zanya Spa Salon
09.2015 - 05.2019
MBA - Human Resources
William Paterson University of New Jersey
Bachelor of Arts - Psychology
William Paterson University of New Jersey
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