Erica Macias
Atlanta,Georgia
Summary
A dedicated and skilled professional with a diverse background in administrative support, customer service, and therapeutic massage. With experience spanning roles as a Front Desk/Reception Coordinator, Office Administrator, and Massage Therapist, I have developed strong communication, organizational, and client-focused skills. Known for my attention to detail, ability to adapt in fast-paced environments, and commitment to delivering high-quality service, my adaptability, and eagerness to learn new skills and take on new challenges. I am always seeking opportunities to leverage my skills in a dynamic and supportive work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
Advanced Manual Therapies
11.2023 - Current
- Provide therapeutic massage services to clients, specializing in various techniques such as deep tissue, medical massage, trigger point therapy, and Manual Lymphatic Drainage (Vodder).
- Conduct client assessments to understand individual needs and customize treatment plans aimed at pain relief, muscle tension reduction, and overall well-being.
- Assist in rehabilitative care by using massage therapy to support recovery from injuries, surgeries, and chronic pain conditions.
- Collaborate with other healthcare professionals, including physical therapists, to ensure comprehensive care for clients.
- Educate clients on the benefits of regular massage therapy and offer guidance on self-care techniques to enhance long-term health and wellness.
- Maintain detailed and accurate client records, documenting treatment plans, progress, and any adjustments to therapies.
- Ensure a clean, safe, and welcoming environment for clients, adhering to all health and safety protocols.
Office Administration/Typist
Charles R. Formaro, III, P.C.
06.2015 - 10.2023
- Typed and prepared title documents into SoftPro based on detailed title searches provided by examiners, ensuring accuracy and adherence to legal requirements.
- Managed and organized incoming title search information, processing it efficiently for timely document preparation and review.
- Coordinated communication between title examiners, attorneys, and clients to facilitate smooth workflows and timely delivery of services.
- Maintained an organized filing system for legal and client documents, ensuring easy retrieval and confidentiality.
- Proofread and edited legal documents to ensure proper formatting, grammar, and consistency.
- Assisted with other office duties as needed to support daily operations and ensure office efficiency.
Front Desk/Reception/Intake Coordinator
First Restoration Services of Asheville
06.2014 - 06.2015
- Greeted and assisted clients and visitors in a professional and friendly manner, ensuring a positive first impression of the company.
- Managed incoming phone calls, efficiently directing inquiries to the appropriate departments or personnel.
- Coordinated client intake, gathering necessary information regarding the scope of damage (water, fire, mold) and initiating the restoration process.
- Scheduled appointments and managed calendars for field staff, ensuring timely and efficient service delivery.
- Processed and maintained client records, ensuring accuracy and confidentiality of sensitive information.
- Provided administrative support, including data entry, filing, and handling general office tasks.
- Managed office supplies and assisted with inventory control to ensure a smooth-running office environment.
- Collaborated with the restoration team to ensure customer needs were met and service standards were upheld.
In-home Child Care Provider
Self-employeed
07.2012 - 06.2014
- Provided full-time care for two children, ages 6 months to 4 years, creating a safe, nurturing, and stimulating environment.
- Planned and engaged in age-appropriate activities to promote learning, development, and creativity, including arts and crafts, outdoor play, and educational games.
- Assisted with daily routines such as meal preparation, feeding, dressing, and ensuring proper nap and bedtime schedules.
- Managed light housekeeping duties, including laundry, organizing toys, and maintaining a clean and organized play area.
- Developed strong, trusting relationships with the children, offering emotional support and guidance in a positive and patient manner.
- Communicated regularly with parents to provide updates on children's progress, milestones, and any concerns.
Medicare Department Representative/Customer Service Representative
Aeroflow Healthcare
07.2011 - 08.2012
- Managed and processed Medicare orders for durable medical equipment, ensuring compliance with regulatory requirements and company policies.
- Reviewed and approved medical equipment orders, verifying patient eligibility and insurance coverage for Medicare claims.
- Communicated with patients to collect necessary documentation and payments, ensuring accurate billing and timely processing of orders.
- Collaborated with internal teams to resolve issues and ensure seamless order fulfillment.
- Maintained accurate and detailed records of patient orders, payment transactions, and Medicare-related communications.
- Provided exceptional customer service by offering compassionate support and guidance throughout the ordering and payment process.
Education
Licensure/Diploma - Massage Therapy
Georgia Massage School
Suwanee, GA09.2023
in Early Childhood Education - undefined
Asheville-Buncombe Technical Community College
Asheville, NC05.2011
Chattahoochee High School - undefined
Alpharetta, Georgia05.2008
Skills
- Professional ethics
- Medical terminology
- Social skills
- Client relations
- Adaptability and flexibility
- Clerical support
- Punctuality and reliability
- Multi-task management
- Task prioritization
- Positive attitude
- Administrative support
Certification
Manual Lymphatic Drainage Certification, Academy of Lymphatic Studies, 11/01/23
Timeline
Licensed Massage Therapist
Advanced Manual Therapies
11.2023 - Current
Office Administration/Typist
Charles R. Formaro, III, P.C.
06.2015 - 10.2023
Front Desk/Reception/Intake Coordinator
First Restoration Services of Asheville
06.2014 - 06.2015
In-home Child Care Provider
Self-employeed
07.2012 - 06.2014
Medicare Department Representative/Customer Service Representative
Aeroflow Healthcare
07.2011 - 08.2012
in Early Childhood Education - undefined
Asheville-Buncombe Technical Community College
Chattahoochee High School - undefined
Licensure/Diploma - Massage Therapy
Georgia Massage School
Similar Profiles
Kevin MichiKevin Michi
Licensed Massage Therapist at Life Moves Manual TherapiesLicensed Massage Therapist at Life Moves Manual Therapies
Michael GuerreroMichael Guerrero
Quality Assurance Manufacturing Specialist I at WuXi Advanced TherapiesQuality Assurance Manufacturing Specialist I at WuXi Advanced Therapies
Dylan LewisDylan Lewis
Technical Operations Specialist at Advanced TherapiesTechnical Operations Specialist at Advanced Therapies
Yolanda GlennYolanda Glenn
Customer Care Representative at WalgreensCustomer Care Representative at Walgreens
Sydney BalomSydney Balom
Lead Server at 5church AtlantaLead Server at 5church Atlanta