Erica Mackinnon
Rockledge
Summary
Professional healthcare administrator with deep expertise in patient account management. Skilled in revenue cycle optimization, billing, and collections. Strong focus on team collaboration and driving results, with adaptability to changing needs. Known for effective communication, problem-solving abilities, and leadership in achieving operational efficiencies.
Overview
17
17
years of professional experience
Work History
Patient Account Supervisor
Health First Medical Group
04.2024 - Current
- Creates an engaging positive work climate; inspires and motivates individuals and the team to achieve outstanding performance
- Performs all aspects of human resources including supervise, interview, hire, orientation, performance management, development, recognition, feedback, time keeping, mid-year and annual associate evaluations, and disciplinary actions
- Responsible for supervising, interviewing, hiring, orienting, developing, ongoing/mid-year/annual performance management, feedback time keeping, coaching and disciplinary actions and retention of associates
- Responsible for training new employees and holds periodic in-house training sessions for staff as well as cross training in order to provide coverage at all times
- Completes special projects as assigned, and all additional tasks as assigned by Director/Manager
- Identifies structure and acquires resources required to accomplish performance goals
Revenue Cycle Lead
Health First Medical Group
12.2022 - 04.2024
- Analyzed and monitored revenue cycle performance to identify and resolve areas of opportunity to decrease denials
- Coordinated with other departments and offices to ensure timely and accurate coding/billing of services
- Managed cross-functional efforts to increase efficiency and effectiveness of revenue cycle systems and processes
- Coordinated RCM training with new on coming offices on how to work the system and billing holds
Revenue Cycle Specialist II
Health First Medical Group
09.2016 - 12.2022
- Demonstrate thorough knowledge of complex insurance correspondences to include explanation of benefits, remittance advices, and denial letters
- Verify insurance benefits, understanding insurance payments, denials, and correspondences through advance understanding and ability to navigate payer websites and vendor applicable systems
- Analyzes and performs efficient problem, account activity research, identifies solutions, and initiates appropriate course of action
- Utilize knowledge in identifying trends resulting from payer and/or system error, working with payer representative, leadership, and system to resolve
- Working with coding and leadership to ensure billing is consistent with payer specific guidelines
- Detects and corrects edits claims prior to submission/transmission of claims, and verifies confirmation received on transmitted claims
- Ability to multitask and prioritize tasks to accomplish and maintain goals
- Apply logic and critical thinking to identify payer trends resulting in payment delays
- Resolution of credits and issuance of refunds to insurance companies
- Assist with training and mentoring of new hires
- Ensure compliance with state and federal laws regarding all aspects of role
Front Desk Administrator
PSJ Pediatrics
04.2014 - 09.2016
- Responsible for greeting customers as they arrive at the office and making them feel comfortable while waiting for an appointment
- Answering the phones and scheduling appointments
- Checking in/outpatients and directing them to appropriate staff
- Calling patients to confirm upcoming appointments
- Verify insurance with commercial and Medicaid
- Collect all co-pays, deductibles, and co-insurance
- Processing Insurance Claims
- Fulfill administrative tasks and bookkeeping
Service Lead (Cash Office)
Winn-Dixie
06.2008 - 04.2014
- Responsible for overall front-end operations including customer service, loans and pickups, Western Union service, Money Orders, check cashing
- Oversee daily store accounting functions to ensure office opens and closes properly with shift’s monetary transactions reconciled
- Address customer issues/complaints immediately and resolve to full satisfaction of customer
- Perform Service Area Manager Job duties in their absence to include check approvals, refunds, and overrides
- Support Store Manager with the management of inventory, pricing integrity, labor, security, and expense control
- Responsible for training and development of team members to increase productivity and provide customers with the highest level of service
Education
High School Diploma -
Rockledge High School
Rockledge05-2010
Skills
- Strong empathy
- HIPAA compliance
- Healthcare industry
- Medical billing
- Team collaboration
- Insurance billing
Timeline
Patient Account Supervisor
Health First Medical Group
04.2024 - Current
Revenue Cycle Lead
Health First Medical Group
12.2022 - 04.2024
Revenue Cycle Specialist II
Health First Medical Group
09.2016 - 12.2022
Front Desk Administrator
PSJ Pediatrics
04.2014 - 09.2016
Service Lead (Cash Office)
Winn-Dixie
06.2008 - 04.2014
High School Diploma -
Rockledge High School
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