Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Maddox

Jacksonville,FL

Summary

Dependable Housekeeping Room Attendant with background in maintaining cleanliness and orderliness of hotel rooms, corridors, and service areas. Skilled in laundry operations, bed making, and replenishing supplies with emphasis on adherence to high standards of hospitality. Enhanced guest satisfaction through prompt response to requests and effective problem-solving. Possess strong organizational skills, ability to multitask and work well within team-focused environments.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Picker

Amazon.Inc
Jacksonville, FL
01.2021 - Current
  • Worked efficiently to meet daily picking quotas.
  • Collaborated with team members in order picking processes ensuring efficient workflow.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Prioritized urgent orders to meet shipping deadlines.
  • Utilized hand-held scanners to track inventory and locate products.
  • Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.

Warehouse Worker

Bacardi Bottling Corporation-Jacksonville
Jacksonville, FL
01.2019 - 12.2020
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Received and tracked incoming inventory shipments.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Inspected incoming shipments for damage or discrepancies.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Used scanners to track parcel information, condition or receipt.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Followed established guidelines for picking orders accurately.

Dietary Aide

Harts Harbor Health Care Center
Jacksonville, FL
12.2017 - 12.2019
  • Served food and snacks according to planned menu and patients' diet orders.
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Set up trays for patients upon request.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Made meals in accordance with company standards and requirements.
  • Served food and beverage items to residents, meeting therapeutic diets.
  • Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines

Elderly Caregiver

Loving Companions Senior Services
Decatur, GA
12.2014 - 11.2017
  • Tracked and reported clients' progress based on observations and conversations.
  • Recognized emergencies and notified paramedics and family members.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
  • Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
  • Developed strong relationships with clients based on trust and respect.
  • Organized recreational activities to promote physical and mental well-being of the elderly.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Improved patient outlook and daily living through compassionate care.

Elderly Caregiver

Charters Assisted Living
Decatur, GA
08.2009 - 10.2014
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Tracked and reported clients' progress based on observations and conversations.
  • Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
  • Helped clients get in and out of beds and wheelchairs.
  • Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
  • Recorded client status progress and challenges in logbooks and reports.
  • Communicated effectively with family members on progress of client's health condition.
  • Improved patient outlook and daily living through compassionate care.
  • Provided companionship and emotional support to elderly clients.

Housekeeping and Laundry Attendant

Marriott
Jacksonville, Florida
08.2005 - 06.2009
  • Stocked linen closets with fresh linens and supplies.
  • Checked inventory of cleaning supplies and ordered more when needed.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Delivered requested items such as additional pillows or blankets promptly to guests.
  • Cleaned windowsills, mirrors and fixtures in bathrooms as part of daily duties.
  • Sorted and counted linens and organized in storage areas.

Housekeeping Room Attendant

Adams Mark Hotel
Jacksonville, FL
02.2002 - 06.2005
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Communicated effectively with team members about daily assignments and task progress.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.

Housekeeping and Laundry Attendant

Marriot Hotel
Jacksonville, FL

Education

High School Diploma -

Ellenwood Academy
Decatur, GA
02-2007

Skills

  • Box labeling
  • Palletizing
  • Truck loading
  • Scanner operation
  • Shipment receiving
  • Warehouse safety protocols

Certification

CPR/ FIRST AID/ BLS

Timeline

Picker

Amazon.Inc
01.2021 - Current

Warehouse Worker

Bacardi Bottling Corporation-Jacksonville
01.2019 - 12.2020

Dietary Aide

Harts Harbor Health Care Center
12.2017 - 12.2019

Elderly Caregiver

Loving Companions Senior Services
12.2014 - 11.2017

Elderly Caregiver

Charters Assisted Living
08.2009 - 10.2014

Housekeeping and Laundry Attendant

Marriott
08.2005 - 06.2009

Housekeeping Room Attendant

Adams Mark Hotel
02.2002 - 06.2005

Housekeeping and Laundry Attendant

Marriot Hotel

High School Diploma -

Ellenwood Academy

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Erica Maddox