Erica Madkins

Summary

Proven Security Analyst with a track record of enhancing the safety protocols at Chicago Transit Authority (CTA) through strategic security assessments and risk analyses. Excelled in fostering partnerships and training teams, leveraging strong problem-solving skills and exceptional interpersonal abilities to maintain secure environments. Demonstrated expertise in security technologies and de-escalation techniques, ensuring compliance and safety.

Overview

years of professional experience

Work History

Security Analyst

Chicago Transit Authority, CTA

567 W Lake St

07.2022 - Current

Collaborated in the development and implementation process of security policies and procedures for the Chicago Transit Authority (CTA) from scratch.
Established a team of contract security personnel and provided training on security protocols and emergency procedures.
Collaborates with CTA investigators and local law enforcement municipalities to enhance security measures and coordinate joint operations.
Conducts regular external security audits and inspections to ensure compliance with established security standards.
Establishes partnerships with external security vendors to enhance the CTA's security capabilities.
Partnered in the development of security awareness programs to educate employees and passengers about security risks and preventive measures.
Completes daily security assessment to identify possible vulnerabilities throughout the system.
Monitors use of CCTV security cameras and software to detect and prevent security incidents.
Aided in the design of improvements in security systems and procedures.
Proven to be successful working within tight deadlines and a fast-paced environment.
Uses critical thinking to break down problems, evaluate solutions and make decisions.
Identifies issues, analyzes information and provides solutions to problems.
Cultivates interpersonal skills by building positive relationships with others.

Correctional Officer

Cook County Sheriff's Department

Chicago, IL

06.2010 - 04.2022

Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Observed behavior of detainees individually and in groups.
Provided guidance and support to detainees in order to help reintegrate in society and establish new beginnings.
Assisted in the development of procedures and policies to maintain peace and order in facility.
Enforced rules and regulations to maintain order among detainees.
Responded to emergency situations and de-escalated hostile confrontations.
Searched building, detainees, grounds, living quarters, and work areas for contraband.
Documented detainee’s behavior and activities in logs and records.
Utilized strong de-escalation skills to defuse potentially volatile situations and maintain a safe environment.
Demonstrated excellent interpersonal skills in building rapport with colleagues and detainees.
Maintained security and order within the correctional facility, ensuring the safety of staff and detainees.

Education

Certified Personal Trainer - Personal Training

International Sports Science Association

Carpinteria, CA

08.2023

Barbering

Larry’s Barber College

Chicago, IL

10.2022

Skills

Skills:

- Strong knowledge of security analysis principles and methodologies

- Proficient in conducting security assessments and risk analyses

- Experience with security tools and technologies

- Excellent de-escalation skills to handle conflicts and maintain a safe environment

- Exceptional interpersonal skills in building rapport and fostering positive relationships

- Strong problem-solving and analytical abilities

- Effective communication and collaboration abilities

- Ability to work effectively in fast-paced environments

Timeline