Erica Major
Elgin,SC
Summary
Accurate, thorough, and persistent professional seeking a part time position as an Administrative Assistant. Offers exceptional communication, secretarial, and problem solving skills to bring a remarkable change in the overall efficiency of the office.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
SC Department of Labor, Licensing and Regulation
Columbia, SC
11.2016 - 12.2019
- Assists in preparation of correspondence to licensees and applicants; Processes online verifications daily
- Performs professionally as the board and administrator representative with the public, members of the profession and other government agencies and private sector
- Oversee processes for initial and endorsement applications for licensure to ensure correspondence is prepared and mailed to applicants regarding application status or missing items
- Oversees examination scores reports, reviews and ensures accuracy of detailed reports are processed
- Maintains on a daily basis the applicants' correspondences received and updates data information into Relates
- Issues certifications and licensure documents when applicants are approved and maintain files
- Mails or emails correspondence to licensees to inform credential status and ensure licensure documents are processed and mailed to the addresses of record
- Supervises and monitors all requests for licensure
- Make sure lists are prepared and mailed to applicants and logged on the FOIA sheet in accordance with agency laws and policies
- Processes on a daily basis: licenses verifications and document information into Relates
- Assists the administrator in coordinating and performing complex duties to include researching and resolving routine program requests received from the general public using proper judgment and discretion based on federal, state and local laws, policies and regulations
- Assists the administrator with preparing and executing board meetings agendas and send timely notification to media of all board meetings
- Maintains Relates database to ensure accurate information is recorded and crosschecks current records
- Enter renewal information into Relates and make sure that all information is current and matches information on Renewal Form
- Completes online verifications daily
- Assists in preparation and completion of the continuing education audit and makes sure that they are placed in the correct file for each applicant
- Evaluate Transcripts and make sure that that the correct amounts of credits are given for each specified class
- Provides administrative and secretarial support to the Board Administrator, Program Manager and other Administrative Assistants assign to the Board of Nursing
- Answer simple and complex telephone calls and make sure that I direct callers to the appropriate person if I am unable to provide assistance to them
- Able to verify an individual whom needs to renew licenses and those that have lapsed
- Able to follow the proper protocols to make sure that we take care of issues in a timely matter
- Makes sure that I am doing what needs to be done to help the Board function properly and offer help if I am not involved in another task as assigned by the Program Manager
Healthcare Administrative Coordinator
Col Bull Dental Clinic, US Army Medical Command
Fort Lee, Virginia
03.2014 - 09.2016
- Performs a variety of administrative and support type duties in such areas as technical reporting, timekeeping, security, training, procurement, patient interactions, scheduling and files management
- With minimal supervision, answers unit/department telephones and greets visitors according to departmental procedure; screens calls and takes messages or refer callers to appropriate staff members
- Greets patients and visitors in a courteous manner, establishes needs and refers to appropriate staff
- Sets up, organizes, and maintains various departmental files according to established procedures
- Retrieves appropriate information upon request for internal and external use
- Arranges and schedules appointments for patients on a case by case basis, schedule meetings for higher executives and create excel reports that is sent out to the entire region
- Controls incoming correspondences, works closely with the senior administrative staff and confirms supply funds availability with resource management to ensure funds are available to cover supplies
- Ensures files are maintained properly and provides technical assistance to other administrative personnel in the assigned work area
- Advises personnel on procedures for preparing and processing a variety of personnel actions
- Schedules and coordinates meetings and/or special events, reserves facilities, arranges for equipment and materials to be delivered, arranges for speakers, refreshments or meals, develops agendas, and arranges seating
- Takes minutes as requested
- Receives and reviews incoming correspondence, independently responds to routine matters, and composes and edits responses for supervisor's signature based on knowledge of policies and procedures and supervisor's views
- Forwards non-routine mail to appropriate individuals for handling and response
- Reviews outgoing mail for consistency and conformance to policies and procedures
- Types correspondences and reports
- Prepares charts for reports and presentations; Operates standard office equipment including telephones, copiers, fax machines, and computers
- Inventories, orders, and maintains office supplies and forms; completes purchase requisitions and receives supplies
- Initiates, processes, and maintains records and invoices on unit/departmental purchases, reimbursements, receipts and other related material
- Supervise or direct the work of clerical, secretarial or other designated employees
- Distribute work assignments accordingly
- Interview applicants, train employees, and provide input to performance evaluations and other employee transactions
- Tracks vacation for employees and makes sure that back up coverage schedules are created
- Create schedules and templates for 15 or more dentists and 4 hygienists in a given day
- Processes employee time cards and transactions after review and approval
- File all leave forms and medical documentation pertaining to work limitations
- Interpret policies and procedures for lower level employees; Makes recommendations to management on issues of concern within the unit
- Able to resolve employee problems and work efficiently with others to accomplish the mission
- Enters, updates, maintains, compiles and retrieves data from computer databases
- Performs related responsibilities as required.
Front Desk Supervisor/ Bay Leader
Fort Bliss Dental Operations, US Army Dental Command
Fort Bliss, Texas
01.2010 - 03.2014
- Received scheduled and walk-in patients, verified their eligibility, reviewed dental record to update medical history, and other required forms
- Appointed patients for dental care based on documented patient needs in the dental record and instructions from the professional staff
- Filed and retrieved patients' records and radiographs alphabetically and numerically
- Recorded information related to medical history of patient when required, routed patient for medical tests and services
- Performed a variety of receptionist, clerical, and record keeping duties related to the treatment of patients in the dental clinic
- Reviewed dental records for completeness and accuracy prior to and following treatment
- Directed patients to x-ray, and other clinical areas or clinics based on dentists' instructions and patients' needs
- Received incoming telephone calls using accepted telephone protocol
- Answered routine questions patient may have regarding access to care or other procedures
- Maintained patient records
- Filed, retrieved, and ordered treatment records from other areas as required
- Coordinated with unit leadership and unit dental liaisons on dental readiness issues, i.e., missed appointments, readiness statistics or exams due
- Responded to phone messages from patients; addressed patient concerns personally or arranged for patient to talk to the Practice Manager, NCOIC, or OIC as appropriate
- Monitored activities in the lobby and refers problems and questions to the appropriate office
- Made necessary changes or modifications to maximize efficiency and effectiveness of dental providers and augment access to patient appointments
- Monitored chair usage, changes in patient schedule (cancellations and failures), arrival of unscheduled patients, (sick call or exam) and coordinated with dental care providers to ensure that all available chairs and appointment times are utilized
- Participated in team meetings and huddles
- Dialogued with practice managers, treatment coordinators, and other staff about issues and solutions to improve clinic operations
- Was responsible for keeping the bay stock with supplies and made sure that all doctors and assistants were equipped with the supplies to perform their jobs.
Front Desk Receptionist/Dental Assistant
Kamish Dental Command, US Army Dental Command
Fort Wainwright, Alaska
06.2006 - 12.2009
- Maintained dental records and assigned files
- Maintained current locator system to include civilian employees, assigned officers, and enlisted personnel
- Maintained general reference files, bulletins, phone books, information booklets, patient guides, and other educational brochures
- Was Responsible for record keeping, filing, answering phones, scheduling client appointments, ordering supplies and maintaining inventory
- Completed in and out processing, comparing units to Alpha Roster to make sure Soldier are in the correct units
- Performed all aspects of clerical duties within the clinic
- Received incoming telephone calls using accepted telephone protocol
- Answered routine questions patients may have regarding access to care or other procedures
- Directed patients to the correct treatment area
- Explained procedures and treatment process to help ease the minds of patients
- Checked answering machine services and made callbacks as required
- Maintained general reference files, bulletins, phone books, information booklets, other educational brochures and pamphlets
- Possessed the ability and knowledge to register patient’s information into the electronic dental record system to make patient appointments in accordance with Army instructions and guidelines
- Obtained and recorded medical history of patient for medical tests and services as required
- Charted examinations and treatment information as relayed by dentist to patient records
- Recorded information relayed by dentist on prescriptions and other forms for signature of dentist
- Answered phone calls, scheduled patient appointments, and assisted FDTR with in-out processing for first term dental readiness as needed.
Education
Master of Management in Healthcare Administration -
Webster University
06.2019
B.S. in Health Care Administration -
Kaplan University
05.2016
Associate of General Studies in General Studies -
Central Texas College
05.2014
Skills
- MS Office PowerPoint
- Excel
- Entourage
- Outlook
- Word
- Works
- Access
- InfoPath
- Internet Research
- Gantt Charts
Career Readiness Certificate
Silver Certificate
Job Related Training
- American Health Information Management Association (AHIMA) Course
- HIPPA Privacy and Security Refresher Training
- BLS, Health Provider, American Providers Heart Association Emergency Cardiovascular Care Course
- Basic Management Course
- Homeland Security/Information Awareness Course
References
Available Upon Request
Timeline
Administrative Assistant
SC Department of Labor, Licensing and Regulation
11.2016 - 12.2019
Healthcare Administrative Coordinator
Col Bull Dental Clinic, US Army Medical Command
03.2014 - 09.2016
Front Desk Supervisor/ Bay Leader
Fort Bliss Dental Operations, US Army Dental Command
01.2010 - 03.2014
Front Desk Receptionist/Dental Assistant
Kamish Dental Command, US Army Dental Command
06.2006 - 12.2009
Master of Management in Healthcare Administration -
Webster University
B.S. in Health Care Administration -
Kaplan University
Associate of General Studies in General Studies -
Central Texas College
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