Erica Marcia

Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers. Complete operational activities while minimizing risks under established policies. Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization. Receive direction from managers and exercises judgment within defined policies and procedures. Escalate questions and issues to more experienced roles. Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions. Identify information and services to meet customers financial needs.

Safeguarding personal and sensitive information regarding individual tax returns. Successfully delivering top notch client services. Exceeding yearly deadlines and successfully completing individual tax returns while communicating through bilingual Spanish/English language. Further develop tax expertise, conducting tax interviews with clients, offering products and services, as well as mentoring and supporting teammates.

Generate and expand business with existing and new accounts. Qualify and complete job orders to ensure placeable success. Coordinate associate interviews leading to successful job placement. Ensuring high satisfaction levels by following up with associates on a consistent basis. Building trustworthy relationships with clients and prospects. Providing exceptional administrative supervision to over 150 associates. Working closely with the internal team members to ensure job orders are filled in an urgent manner. Successfully assisting in collections of delinquent accounts.

Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues. Respond to inquiries and issues from customers. The functions for this job were of a banker over the phone, helping customers by reviewing and conducting transactions on their accounts including, checking, savings, etc.

Successfully answering incoming calls for current and respective residents. Performing market surveys to help keep pricing competitive. Successfully filling and recording work orders. Presenting available apartments and successfully assisting prospective residents with the application processes. Completing rental history reviews and final lease agreement for new residents.

Call Center environment, my last position included the following responsibilities: Scoring the quality of the interaction during a phone call with the Cardmembers and account managers. Taking inbound calls if there is a need due to high volumes. While scoring calls I maintained focus on my daily stats which included scheduly adherence, utilization (productivity), and above all accurateness. There were quarterly awards issued to certain individuals for the department I last worked in and continuously I had been part of this selected group. I am a fast learner and the quality of work my work was helped me throughtout my entire work experience.