Erica Marfil
Dallas,TX
Summary
Resourceful Dispatcher with expertise in managing operations and enhancing efficiency. Strong problem-solving abilities and team collaboration skills enable effective schedule adjustments and quick resolution of issues. Proficient in training staff and providing administrative support to optimize workflows and elevate customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
McKinney, Texas
07.2025 - Current
- Navigated routes efficiently to ensure timely deliveries to customers.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Conducted pre-trip inspections of delivery vehicle, ensuring compliance with company guidelines for safety and reliability.
- Resolved customer service complaints professionally, fostering trust and loyalty through knowledgeable responses.
Dispatcher
Amazon
Richardson, Texas
09.2024 - 07.2025
- Managed communication between drivers and warehouse staff for seamless operations.
- Trained new dispatchers on operational procedures and systems to ensure effective onboarding.
- Responded quickly to unexpected issues, adjusting schedules as necessary for efficiency.
- Assigned drivers to optimal routes based on customer needs to enhance service delivery.
- Monitored vehicle locations with GPS technology and delivered real-time status updates.
- Performed administrative tasks, including filing paperwork, updating databases, and preparing documents for management review to maintain organization.
Automotive Technician
Firestone Auto Care
Dallas, Tx
06.2018 - 08.2019
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Provided service recommendations and vehicle care tips to enhance customer satisfaction.
- Recorded services performed on vehicles to support accurate customer records and facilitate follow-up.
- Ensured cleanliness and organization of work area and tools to promote safety and efficiency.
Education
Graduate Certificate - Automotive Engineering
Lincoln Tech
Grand Prairie, TX07-2018
Skills
- GPS tracking
- Schedule management
- Vehicle maintenance
- Customer service
- Team collaboration
- Conflict resolution
- Problem-solving
- Attention to detail
- Time management
- Critical thinking
- Data entry
- Leadership
- Task prioritization
Certification
DOT
Timeline
Delivery Driver
Amazon
07.2025 - Current
Dispatcher
Amazon
09.2024 - 07.2025
Automotive Technician
Firestone Auto Care
06.2018 - 08.2019
Graduate Certificate - Automotive Engineering
Lincoln Tech