ERICA HOUSTON
Pittsburgh,PA
Summary
Dynamic Program Manager with a proven track record at Boys & Girls Club, excelling in program development and youth supervision. Skilled in event planning and effective communication, I foster inclusive environments that empower youth. Passionate about talent recruitment and team collaboration, I ensure compliance while driving impactful programming for diverse communities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Manager
Boys & Girls Club
Pittsburgh, USA
08.2023 - 11.2025
- Plans, develops, and implements programming activities for youth ages 8-13, such as STEM and art lessons.
- Supports the clubhouse director with managing youth, staff, and families.
- Oversees Youth Development Professionals and AmeriCorps members.
- Follows and ensures compliance with all DHS regulations.
- Supervises youth in programming by providing a safe, fun, and inclusive environment.
- Participates in community events as determined by the director.
- Inspects and reports any building safety concerns.
Residential advisor
Pittsburgh Job Corps
Pittsburgh, USA
02.2022 - 07.2023
- Provide a safe, supportive, and predictable environment in the dormitory for 25 or more students.
- Supervision of 25+ Job Corps students in their daily activities, monitoring their progress in attaining job security and contract goals.
- Facilitated conflict resolution among peers to promote a positive living environment.
- Conducted regular check-ins with residents to assess well-being and provide support.
Deputy juvenile officer
Greene County Juvenile Office
Springfield, USA
01.2020 - 06.2021
- Responsible for the safety and security of 10 or more juvenile residents in detention.
- Ensured that staff are following all guidelines in accordance with facility rules.
- Dispensing medication to residents, contacting emergency service personnel, and parents regarding juveniles.
- Conducting and overseeing programs that aim to help youth with productivity. Programs include, but are not limited to, short- and long-term goal setting.
Office Assistant
Missouri State University
Springfield, MO
08.2018 - 12.2019
- Managed office supplies and inventory for efficient operations.
- Maintained filing system to ensure easy access to documents.
- Handled incoming mail and packages, distributing them to appropriate staff members.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Education
Master's Certificate - Youth Development Specialist
University of Missouri
Columbia, MO05.2023
B.S. - Sociology
Missouri State University
Springfield, MO12.2019
Skills
- Communication
- Problem solving
- Proficient in Google Suite
- Event planning and execution
- Computer proficiency
- Talent recruitment
- Youth supervision
- Program development
- Staff management
- Team collaboration
- Effective communication
- Time management
References
- Peter Jenkins, (412) 849-4934, Colleague/Mentor
- Dr. Kyler Sherman-Wilkins, (708) 308-3239, Professor
- Miles Porter, (412) 498-9729, Former Supervisor/Colleague
Certification
- First aid/CPR
Timeline
Program Manager
Boys & Girls Club
08.2023 - 11.2025
Residential advisor
Pittsburgh Job Corps
02.2022 - 07.2023
Deputy juvenile officer
Greene County Juvenile Office
01.2020 - 06.2021
Office Assistant
Missouri State University
08.2018 - 12.2019
Master's Certificate - Youth Development Specialist
University of Missouri
B.S. - Sociology
Missouri State University