Erica Marmolejo
Lubbock,TX
Summary
Results-driven Senior Paralegal familiar with case management, document coordination, drafting and research requirements. Bringing 8 years' experience in Criminal law. Top-notch skills in communication, organization, and prioritization of work.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Paralegal/Office Manager
LeMond Law, PC
Lubbock, TX
03.2016 - Current
- I play a crucial role in ensuring the efficient and effective operation of the legal team
- support attorneys in providing high-quality legal defense to clients facing criminal charges
- I am responsible for a wide range of legal tasks, including research, case management, client communication, and courtroom assistance
- Called witnesses to give testimonies during court hearings.
- Entered client data into Mycase to manage records and customer relationships
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Trained new employees with focus on performance strategies, company procedures and legal requirements.
- Participated in client interviews, observed questioning process and documented information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Delegated work to staff, setting priorities and goals.
- Reviewed files and records to obtain information and respond to requests.
Lead Credit Consultant
Mr. Credit Solutions, LLC
Lubbock, TX
05.2015 - 02.2016
- Call leads, Pull credit, Schedule appointments, Perform a credit analysis, Answer phones, Data entry, Open/close office
- Assisted customers in understanding their credit reports, including identifying errors or inaccuracies.
- Maintained detailed records of all client interactions using a computerized database system.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
Sales Associate
Rooms To Go
Lubbock, TX
07.2014 - 02.2015
- Prospect customers, Data entry: filed finance applications, Collect payments.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Analyzed customer feedback data to recommend improvements in service quality.
- Answered store and merchandise questions and led customers to wanted items.
- Described merchandise and explained use, operation and care.
- Greeted customers and provided exceptional customer service.
- Computed purchases and received and processed cash or credit payment.
- Placed special orders or called other stores to find desired items.
- Processed transactions using a point-of-sale system.
CSR
Acceptance Insurance
Lubbock, TX
01.2012 - 08.2012
- Quoted insurance prices for customers
- Explained policies, Accepted payments,
- Sales/marketing
- Filed policies by month and type
- Answered inbound calls, chats and emails to facilitate customer service.
- Participated in team meetings or training sessions when necessary.
- Adhered to company's established protocols for handling confidential data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Supervisor
VXI Global
Lubbock, TX
01.2010 - 03.2012
- Answered phones
- Sold Directv
- Accepted payments
- Ran credit check
- After promotion: managed 16+ agents
- Coached agents on graded calls and improved said calls
- Closed sales
- Handled escalation calls.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Customer Service Representative
KGB
Lubbock, TX
08.2007 - 04.2009
- Answered phones
- Enrolled customers in medicare part D
- Fax Doctor offices insurance confirmation and answer questions as to what drugs were approved on their insurance.
- Updated databases with new and modified customer data.
- Educated customers on special pricing opportunities and company offerings.
Receptionist
Supercuts
Lubbock, TX
08.2005 - 08.2007
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Greeted and directed visitors to appropriate personnel and answered average of 50 calls and emails daily.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled and confirmed appointments.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
Associate's degree - General Studies
South Plains College
12.2023
Associate's degree - Paralegal Studies
Center for Advanced Legal Studies
08.2019
Lubbock High
01.2006
Skills
- Sales
- Supervising
- Clerical such as answering phones filing using fax machine (4 years)
- Legal administrative experience (7 years)
- Paralegal (7 years)
- Case Management
- 10 Key Data Entry
- Legal Research
- Furniture Sales
- Legal Drafting
- Document Management
- Accounts Receivable
- Transcription
- Paralegal experience
- Leadership
- Customer service
- Personal assistant experience
- Document management
- Supervising experience
- Typing
- Office management
- Clerical experience
- Front desk
- Cash handling
- Accounts receivable
- Legal research
- Human resources
- Subpoena Coordination
- Schedule Coordination
- Proficient in MS Office
- Attorney Support
- Criminal Law
- Legal Analysis
- Administrative Support
- Client Communication
- Document Preparation
- Calendar Management
Certification
- Paralegal Certificate, 05/01/19, Present
- Certified Notary Public, 01/01/17, 08/01/25
- Driver's License, 05/01/19, 05/01/25
State
TX
City
Lubbock
Timeline
Senior Paralegal/Office Manager
LeMond Law, PC
03.2016 - Current
Lead Credit Consultant
Mr. Credit Solutions, LLC
05.2015 - 02.2016
Sales Associate
Rooms To Go
07.2014 - 02.2015
CSR
Acceptance Insurance
01.2012 - 08.2012
Supervisor
VXI Global
01.2010 - 03.2012
Customer Service Representative
KGB
08.2007 - 04.2009
Receptionist
Supercuts
08.2005 - 08.2007
Associate's degree - General Studies
South Plains College
Associate's degree - Paralegal Studies
Center for Advanced Legal Studies
Lubbock High
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