Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Erica Mars

Livonia,MI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Digital Integration Manager

Austin Benefits Group
01.2023 - Current
  • Troubleshoot and resolve issues related to Employee Navigator, ensuring seamless operation and minimal downtime.
  • Manage and monitor 834 file transmissions between Employee Navigator and insurance carriers, ensuring data accuracy and timely delivery.
  • Collaborate with HR, payroll, and IT teams to facilitate seamless payroll integrations, ensuring accurate data flow across systems.
  • Analyze and resolve integration errors, working with external vendors and internal stakeholders to identify root causes and implement solutions.
  • Maintain and update integration documentation, ensuring all processes are clearly defined and up-to-date.
  • Provide training and support to internal users on best practices for utilizing Employee Navigator and related integrations.
  • Monitor and optimize system performance, identifying opportunities for automation and process improvement.

Service Advisor

Rivian
04.2022 - 01.2023
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Store Leader

Starbucks
10.2021 - 04.2022
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.

General Manager/Senior Manager

California Pizza Kitchen
01.2017 - 10.2021


  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Manager

California Pizza Kitchen
01.2017 - 03.2018
  • Promoted company involvement in the community and all marketing for the store
  • Developed and hired dining room staff
  • Excelled at customer service.

Specialist

Apple
10.2014 - 01.2017
  • Connected with customers to discover passions, and created perfectly curated solutions
  • Consistently lead the team and developed high end skills in various metrics including customer service and technical expertise
  • Exceeded expectations in helping customers troubleshoot issues while maintaining a high level of customer service.

Shift Leader

California Pizza Kitchen
11.2011 - 01.2017
  • Trusted to open and close the store using proper procedures
  • Coached and developed all dining room staff
  • Maintained great relations with guests and staff.

Education

Broadcast Media Arts Diploma -

Specs Howard School of Media Arts
Southfield, MI
10.2016

Studied General Education - undefined

Mott Community College
Flint, MI
05.2006

Skills

  • Proficiency with Employee Navigator and experience troubleshooting related issues
  • Strong understanding of 834 file formats and transmission protocols
  • Experience with payroll systems and integrating payroll data with other HR systems
  • Excellent problem-solving skills, with the ability to diagnose and resolve complex integration issues
  • Strong communication skills, with the ability to work effectively with both internal and external contacts
  • Detail-oriented with a focus on accuracy and data integrity
  • Ability to manage multiple projects and priorities in a fast-paced environment
  • Familiarity with API integrations and basic knowledge of data mapping and transformation

Volunteer Experience

  • Forgotten Harvest
  • Habitat for Humanity
  • American Red Cross
  • Gleaners Food Bank

Timeline

Digital Integration Manager

Austin Benefits Group
01.2023 - Current

Service Advisor

Rivian
04.2022 - 01.2023

Store Leader

Starbucks
10.2021 - 04.2022

General Manager/Senior Manager

California Pizza Kitchen
01.2017 - 10.2021

Manager

California Pizza Kitchen
01.2017 - 03.2018

Specialist

Apple
10.2014 - 01.2017

Shift Leader

California Pizza Kitchen
11.2011 - 01.2017

Broadcast Media Arts Diploma -

Specs Howard School of Media Arts

Studied General Education - undefined

Mott Community College

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Erica Mars