Erica Mars
Livonia,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Digital Integration Manager
Austin Benefits Group
01.2023 - Current
- Troubleshoot and resolve issues related to Employee Navigator, ensuring seamless operation and minimal downtime.
- Manage and monitor 834 file transmissions between Employee Navigator and insurance carriers, ensuring data accuracy and timely delivery.
- Collaborate with HR, payroll, and IT teams to facilitate seamless payroll integrations, ensuring accurate data flow across systems.
- Analyze and resolve integration errors, working with external vendors and internal stakeholders to identify root causes and implement solutions.
- Maintain and update integration documentation, ensuring all processes are clearly defined and up-to-date.
- Provide training and support to internal users on best practices for utilizing Employee Navigator and related integrations.
- Monitor and optimize system performance, identifying opportunities for automation and process improvement.
Service Advisor
Rivian
04.2022 - 01.2023
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Store Leader
Starbucks
10.2021 - 04.2022
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
General Manager/Senior Manager
California Pizza Kitchen
01.2017 - 10.2021
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budget implementations, employee reviews, training, and schedules.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Manager
California Pizza Kitchen
01.2017 - 03.2018
- Promoted company involvement in the community and all marketing for the store
- Developed and hired dining room staff
- Excelled at customer service.
Specialist
Apple
10.2014 - 01.2017
- Connected with customers to discover passions, and created perfectly curated solutions
- Consistently lead the team and developed high end skills in various metrics including customer service and technical expertise
- Exceeded expectations in helping customers troubleshoot issues while maintaining a high level of customer service.
Shift Leader
California Pizza Kitchen
11.2011 - 01.2017
- Trusted to open and close the store using proper procedures
- Coached and developed all dining room staff
- Maintained great relations with guests and staff.
Education
Broadcast Media Arts Diploma -
Specs Howard School of Media Arts
Southfield, MI10.2016
Studied General Education - undefined
Mott Community College
Flint, MI05.2006
Skills
- Proficiency with Employee Navigator and experience troubleshooting related issues
- Strong understanding of 834 file formats and transmission protocols
- Experience with payroll systems and integrating payroll data with other HR systems
- Excellent problem-solving skills, with the ability to diagnose and resolve complex integration issues
- Strong communication skills, with the ability to work effectively with both internal and external contacts
- Detail-oriented with a focus on accuracy and data integrity
- Ability to manage multiple projects and priorities in a fast-paced environment
- Familiarity with API integrations and basic knowledge of data mapping and transformation
Volunteer Experience
- Forgotten Harvest
- Habitat for Humanity
- American Red Cross
- Gleaners Food Bank
Timeline
Digital Integration Manager
Austin Benefits Group
01.2023 - Current
Service Advisor
Rivian
04.2022 - 01.2023
Store Leader
Starbucks
10.2021 - 04.2022
General Manager/Senior Manager
California Pizza Kitchen
01.2017 - 10.2021
Manager
California Pizza Kitchen
01.2017 - 03.2018
Specialist
Apple
10.2014 - 01.2017
Shift Leader
California Pizza Kitchen
11.2011 - 01.2017
Broadcast Media Arts Diploma -
Specs Howard School of Media Arts
Studied General Education - undefined
Mott Community College