ERICA MARSHALL-CRAIG

• Enhanced customer satisfaction by providing efficient and professional front desk support.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times.
• Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
• Supported staff members with various administrative tasks to improve overall workflow.
• Facilitated smooth check-in and check-out processes for visitors, ensuring a positive experience.
• Resolved issues promptly by effectively communicating with colleagues from other departments.
• Educate, consult and present treatment plans
• Collect all monies due for services rendered
• Communicate with staff

• Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
• Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
• Educated patients on proper brushing and flossing techniques to promote long-term oral health.
• Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.

I assist customers with the latest fashion, maintain a friendly and safe environment, and assist customers with purchasing items from the store.

• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Politely answered phones and scheduled or confirmed office appointments and surgeries.
• Set up examination room and dental trays in preparation for examinations and procedures.
• Accurately recorded treatment information in patient records.
• Educated patients about proper oral hygiene and plaque control procedures.
• Worked closely with patients before, during and after dental procedures.
• Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
• Confirmed patient insurance benefits and checked claim statuses.
• Maintained proper universal precautions and infection control procedures at all times.
• Successfully completed OSHA, ADA and HIPAA compliance trainings.
• Cleaned stains, calcareous deposits and accretions from teeth and beneath margins of gums.
• Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing techniques.
• Skillfully used hand instruments, ultrasonic cavitron inserts and prophy handpieces to remove hard deposits and stains from teeth.
• Capably performed prophylaxis in the absence of periodontal disease or gingivitis.
• Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral).
• Evaluated oral and dental health.
• Maintained clear, organized dental records and reports.
• Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.

• Accurately recorded treatment information in patient records.
• Assisted dentist in management of medical or dental emergencies when necessary.
• Educated patients about proper oral hygiene and plaque control procedures.
• Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
• Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing techniques.