Summary
Overview
Work History
Education
Skills
Timeline
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Erica Martinez

United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

3
3
years of professional experience

Work History

Center Director

OrangeTwist MedSpa
03.2023 - Current
  • Provided extraordinary customer service to clients.
  • Juggled multiple projects and several clients at time successfully and always met tight deadlines.
  • Collecting balances for procedures.
  • Tracking down labs and and other pre-op clearance items.
  • Scheduling appointments and check in/out process.
  • Forming great relationships with patients and families.
  • Making sure patients always feel warm and welcomed.
  • Making sure Nurses and Estheticians have all training and materials to be successful.
  • Other administrative duties.
  • Meeting monthly goals.

Assistant Manager/Medical Assistant

Posh Plastic And Reconstructive Surgery
03.2022 - 03.2023
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Oversaw front desk operations with eye for Medical Office reputation, staff productivity and operational efficiency.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collaborated with team members to handle patient/clients requirements from check-in through check-out.
  • Increased business sales utilizing Aesthetics and Plastic surgery knowledge.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Provided sales and customer service assistance to walk-in traffic
  • Maximized customer retention by resolving issues quickly. Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Set and achieved company defined sales goals. Identified client needs and recommended products based on preferences and requirements.
  • Closed over $800,000 in new sales annually . Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.

Marketing Director

Remarkable Healthcare And Rehabilitation Center
06.2021 - 03.2022
  • Created innovative strategies to drive customer engagement.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
  • Devised marketing plans using digital strategies, print advertising and word of mouth tactics.
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals. •Implemented successful marketing and promotional strategies worth over $2M in yearly revenue.
  • Planned and executed events and marketing programs to increase qualified leads.

Medical Assistant

cities Cardiac Care Center
05.2020 - 06.2021
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation
  • Completed EKGs and other tests based on patient presentation in office
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
  • Helped improve patient outcomes by educating and advising on relevant treatments and care
  • Measured patient pulse oximetry Answered telephone calls to offer office information, answer questions, and direct calls to staff
  • Verified patient insurance coverage and collected required co-payments
  • Performed medical records management, including filing, organizing and scanning documents Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
  • Worked efficiently in setting where 50 patients daily are being treated.
  • Taught patients about medications, procedures, and care plan instructions.

Education

High School Diploma -

Haltom High School
Haltom City, TX

Medical Assisting -

Medical Career Training

Phlebotomy -

Medical Career Training

Skills

  • Operational Efficiency
  • Critical Thinking
  • Good Telephone Etiquette
  • Self-Motivated
  • Sales Expertise
  • Bilingual
  • EMR Systems
  • Market Planning and
  • Execution
  • Public Relations
  • Sales and Marketing
  • Methods
  • Strategic Networking
  • Customer Service
  • Patient Rapport
  • Organizational Structuring
  • Professional Relationships
  • National Medical Assisting
  • Certified Phlebotomy
  • Data Entry Documentation
  • Appointment Scheduling
  • BLS Certified
  • Patient Reception Management
  • Medical Screening

Timeline

Center Director

OrangeTwist MedSpa
03.2023 - Current

Assistant Manager/Medical Assistant

Posh Plastic And Reconstructive Surgery
03.2022 - 03.2023

Marketing Director

Remarkable Healthcare And Rehabilitation Center
06.2021 - 03.2022

Medical Assistant

cities Cardiac Care Center
05.2020 - 06.2021

High School Diploma -

Haltom High School

Medical Assisting -

Medical Career Training

Phlebotomy -

Medical Career Training

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Erica Martinez