Erica Martinez
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Front Line Associate
Sam's Club
07.2020 - 07.2023
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- I was responsible to ask for memberships.
- Add stickers to return items and send members to membership services.
- I would have carts ready for members.
- Front- face merchandise.
- General cleaning duties.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Waitress
Pan De Vida Mexican Restaurant
07.2016 - 03.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Decorated the restaurant for especial events.
- Used cash registers and credit card machines to cash out customers.
- Responsible to leave the restaurant looking spotless at all times.
- Worked as a team with my colleagues to get all tasks completed.
- I would have phone orders ready for pick-up.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
Associate
7-eleven
06.2016 - 03.2019
- Greeted customers and offered assistance for increased customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Crew Member
McDonald's
03.2010 - 05.2012
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
High School Diploma -
Pinnacle High School
Federal Heights, Co05.2012
Skills
- 14years of costumer service experience
- Creative
- Self- motivated
- Team work
- Good listener
- Spanish/English speaker
Timeline
Front Line Associate
Sam's Club
07.2020 - 07.2023
Waitress
Pan De Vida Mexican Restaurant
07.2016 - 03.2020
Associate
7-eleven
06.2016 - 03.2019
Crew Member
McDonald's
03.2010 - 05.2012
High School Diploma -
Pinnacle High School