Erica Martinez
Mission Hills,CA
Summary
Works well with others, adaptable, reliable and a strong team player. Experience in customer service and other challenging positions.
Concern for animal well-being, with compassion and care. Dedicated to offering exceptional assistance to team members and clients.
Overview
7
7
years of professional experience
Work History
Receptionist/Dog Bather
Paradise Pets Grooming And Daycare
11.2022 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly.
- Cleaned, disinfected and maintained animal handling areas.
- Assist groomer with animal handling and bathing.
Document Control Specialist/Office Assistant
Bank Of So Cal
01.2022 - 07.2022
- Uploaded, scanned, printed documents using management software.
- Collected and registered all documents into the company´s system.
- Reviewed and updated records for maintenance and quality control.
Office Assistant/Receptionist
Coldwell Banker Exclusive
03.2021 - 11.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Input data into escrow software for monthly escrow records and sales reports.
- Provided administrative and scheduling support to team members and clients.
Receptionist/Kennel Assistant
Samś Green Paw
08.2018 - 03.2021
- Maintained and managed cleanliness of animals cage.
- Managed food and formulas to meet each animals needs while complying with safety and nutritional guidelines.
- Logged all dogs daily activity, recoded services for accurate fee charge.
- Scheduled and confirmed appointments.
Kennel Attendant
Four Paws Doggie Daycare
06.2017 - 07.2018
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
Education
Animal Behavior School
Valencia, CA2016
High School Diploma -
North Point High School
Northridge, CA06.2012
Skills
Time Managemet
Telephone skills
Data Entry
Reliable and dependable
Customer/Client relations
Animal Handling
Timeline
Receptionist/Dog Bather
Paradise Pets Grooming And Daycare
11.2022 - 04.2024
Document Control Specialist/Office Assistant
Bank Of So Cal
01.2022 - 07.2022
Office Assistant/Receptionist
Coldwell Banker Exclusive
03.2021 - 11.2021
Receptionist/Kennel Assistant
Samś Green Paw
08.2018 - 03.2021
Kennel Attendant
Four Paws Doggie Daycare
06.2017 - 07.2018
Animal Behavior School
High School Diploma -
North Point High School
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