Erica Martinez

Provide excellent care to each individual that walks through the door. Answer phone calls, handle scheduling, insurance verification, consulting treatment, periodontal charting, helping with exams, taking payments, Inputting treatment plans for patients, all while working alongside Dentist.

• Coordinated daily operations to ensure efficient workflow and adherence to company standards.
• Collaborated with cross-functional teams to streamline communication and resolve operational challenges.
• Analyzed performance metrics to identify areas for improvement and optimize team productivity.

• Streamlined food service operations to enhance efficiency and reduce wait times.
• Implemented training programs for staff, improving service quality and employee retention.
• Analyzed sales data to identify trends, optimizing menu offerings and pricing strategies.
• Led cross-functional teams to implement new operational processes, increasing overall productivity.
• Developed and monitored budgets, ensuring cost control while maintaining service excellence.
• Fostered a customer-focused environment, enhancing guest satisfaction through improved service protocols.
• Coordinated inventory management systems, reducing waste and enhancing supply chain efficiency.
• Established performance metrics for staff, driving accountability and continuous improvement initiatives.
• Reduced food waste through better inventory management and portion control, leading to increased profitability.
• Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
• Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
• Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
• Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
• Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
• Boosted employee morale with regular team-building activities, improving communication and collaboration.
• Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
• Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
• Addressed and resolved customer service issues to establish trust and increase satisfaction.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• P&L scrubs of the business monthly to ensure budgeting and financials were under control.
• Yearly reviews are given to staff, and compensation is based on those reviews.
• Took an underperforming restaurant and turned it into a fully staffed store with 40 employees and 7 managers.

• Operated machinery to assemble components efficiently and accurately.
• Ensured adherence to safety protocols to maintain a secure work environment.
• Collaborated with team members to optimize production workflows and reduce downtime.
• Conducted quality checks on finished products to uphold company standards.
• Trained new employees on operational procedures and safety measures effectively.
• Implemented process improvements that increased overall productivity in the production line.
• Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
• Resolved issues quickly to maintain productivity goals.
• Organized work to meet demanding production goals.
• Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.