Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
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Erica Martinez-Alba

Dallas,TX

Summary

Detail-Focused 10+ years experience in a Invoice Department with Customer Service skills that is a Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. That loves Hands-On work and crafting.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Invoice Analyst

1910 Distribution LLC
Dallas, TX
06.2013 - 11.2024
  • Verified pricing, quantity, discounts and other terms on invoices.
  • Prepared Weekly reports and made sure customers have timely deliveries
  • Researched and resolved invoice-related issues in a timely manner.
  • Processed high volume of invoices for payment within established deadlines.
  • Closed Deposits and managed Discrepancies so they could be deducted and/or corrected.
  • Assisted with the preparation of month-end closing bank settlements.
  • Prepared weekly reports detailing status of open invoices.
  • Generated accounting entries for completed payments.
  • Answered customer invoice questions & resolved issues.
  • Softwares used BMobile, QuickBooks, Excel, & Powerpoint.

Customer Service Representative

Intelligent Mexican Marketing, Inc.
Dallas, Texas
03.2012 - 12.2012
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, returns, out of dates.
  • Helped with route and Delivered goods to customers in a timely and accurate manner.
  • Helped Supervise Routes, and made sure the Sales Representatives did their planograms.
  • Loaded trucks with necessary product for next day deliveries.
  • Ensured all deliveries were properly documented and signed for.
  • Assisted with Morning meetings and helped cover shifts.

Salesperson

Taxco Produce
Dallas, Texas
01.2011 - 03.2012
  • Gathered data on products, and promotional activities.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer complaints promptly and efficiently.
  • Handled phone orders from customers pick up or delivery orders.
  • Took phone orders from customers and entered them into the computer system accurately.
  • Data Entry and helped organize and label the candy store for customers easy access.
  • Made sure all Sale items were pushed out in every order.
  • Customer Service skills in person and over the phone.

Education

Medical Assistant - Health And Wellness

PCI Health Training Center
Dallas, TX
08-2010

High School Diploma -

J.F. Kimball High School
Dallas, TX
06-2009

Skills

  • Invoice processing
  • Auditing support
  • Phone Ethic
  • QuickBooks experience
  • Deadline management
  • Dispute resolution
  • Billing process management
  • Account updating
  • Sales verification
  • Customer service
  • Multitasking Abilities
  • Discrepancy resolution
  • Organizational skills
  • Teamwork
  • Problem-solving
  • Cash register operation
  • Cash handling accuracy
  • Friendly and outgoing
  • Pattern making

Affiliations

  • PTO Member
  • SBDM Member
  • School Volunteer
  • Coach Assistant

Accomplishments

  • National Honor Society
  • Perfect Attendance
  • Top 10% in class rank

Certification

  • CPR Certified
  • Medical Assistant Certified
  • Phlebotomy Certified

Languages

Spanish
Professional

Timeline

Invoice Analyst

1910 Distribution LLC
06.2013 - 11.2024

Customer Service Representative

Intelligent Mexican Marketing, Inc.
03.2012 - 12.2012

Salesperson

Taxco Produce
01.2011 - 03.2012

Medical Assistant - Health And Wellness

PCI Health Training Center

High School Diploma -

J.F. Kimball High School

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Erica Martinez-Alba