Erica Masterson
Round Lake,IL
Summary
Customer-oriented sales professional with [15] years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
10
10
years of professional experience
Work History
Sales Rep
Added Sales
Wood Dale, IL
07.2021 - 11.2023
- Sales rep in the plumbing industry doing B2B and CSR, multiple companies to handle, in charge of Kitchen and Bath stores and showrooms
- Did training with accounts on new products along with existing products
- Worked closely with accounts to provide a close relationship with each account, handling questions, training, along with customer issues
- Did pop up events at showrooms and kitchen and baths to show customers new products along with old products
- Answered any question they had at the pop up, along with giving the customer an opportunity to see items they might not have been aware of
- Went to plumbing events to have our products there to get new accounts
- Handled company budget for Delta and Brizo, organized PO’s and make spreadsheets of each order
- Placed orders, checked shipments, and inventory on SAP
- Made many spreadsheets to keep track of what was sold to each account, what was selling and what was not selling.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Presented products and services to prospective and existing customers to meet client needs.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Vet Tech
McKoewn Equin
Crystal Lake, IL
02.2020 - 07.2021
- Worked with large animals, small animals, and owners, assisted on prepping the area for injections and other procedures that were needed
- Lunged and jogged for flections to determine what the problem was
- Assisted with Magna Wave and Shock Wave therapy
- Assisted with Xrays, blood draws, sedation, vaccinations, lameness evaluations, Colic, sterilizing injection sites, setting up for injections, and assisting with ultrasound
- Assisted with acupuncture and chiropractor procedures
- Also set up appointments with owners and trainers, did billing for the services that were done, and took payments
- Took notes for each animal we saw to put into the file to have on record and send to owners and trainers
- Stocked truck every morning with necessary equipment and other items that was needed, along with medications, gloves, needles, scrub, and chlorhexidine.
- Dispensed medications, monitored drug reactions and provided client education on medication administration.
- Managed patient records including entering data into computer system, filing paperwork and updating information.
- Monitored vital signs of patients and recorded results in patient charts.
- Provided nursing care to hospitalized patients including administering fluids, feeding tubes, bandaging wounds, taking radiographs and performing lab tests.
Vet Tech
VetSpine
Gurnee, IL
01.2020 - 07.2021
- Worked with large animals, small animals, and owners, assisted on prepping the area for injections and other procedures that were needed
- Lunged and jogged for flections to determine what the problem was
- Assisted with Magna Wave and Shock Wave therapy
- Assisted with Xrays, blood draws, sedation, vaccinations, lameness evaluations, Colic, sterilizing injection sites, setting up for injections, and assisting with ultrasound
- Assisted with acupuncture and chiropractor procedures
- Also set up appointments with owners and trainers, did billing for the services that were done, and took payments
- Took notes for each animal we saw to put into the file to have on record and send to owners and trainers
- Stocked truck every morning with necessary equipment and other items that was needed, along with medications, gloves, needles, scrub, and chlorhexidine.
- Dispensed medications, monitored drug reactions and provided client education on medication administration.
- Managed patient records including entering data into computer system, filing paperwork and updating information.
- Processed incoming calls from clients seeking advice or requesting appointments.
Independent Sales
Kastel
01.2019 - 01.2021
- Travel to and sell Equestrian apparel tack store accounts around the midwest region and to hit 3 month goals
- Such as Minnesota, Iowa, Wisconsin, Illinois, Indiana, Ohio, Michigan, Missouri, and Kansas
- Responsibilities include sending and taking orders, make follow up phone calls, return and send emails to accounts, have good relationships with accounts, open new accounts, organize travel, product, orders, accounts, shipment of orders, and emails for upcoming product or existing product
- Also, make sure accounts are stocked with the products that I sell, they are informed on new products and know the regular products as well
- Placed orders on B2B, forecasted for the following year, spreadsheets on inventory and orders.
Independent Sales
Montana Silver Smiths
Billings, MT
01.2018 - 02.2020
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Maintained accurate records of all sales activities in CRM software.
- Collaborated with marketing team to develop promotional materials for campaigns.
- Identified new markets for current product lines and explored new business opportunities.
- Developed strategies for expanding existing accounts by introducing additional services or products.
- Assisted in developing promotional activities such as contests, discounts.
- Managed independent sales force to achieve maximum sales and team building goals and positively impact company profitability.
- Negotiated contracts with vendors and suppliers to ensure competitive pricing.
- Managed the entire sales process from prospecting to closing deals.
- Created and maintained relationships with key customers and stakeholders.
- Monitored competitor activity and kept abreast of industry trends.
- Established long-term partnerships with clients through excellent follow-up services.
- Attended trade shows and conferences to promote company's offerings.
- Ensured timely delivery of products and services according to customer requirements.
Independent Sales Rep
Noble Equestrian
Modesto, CA
01.2017 - 01.2019
- Independent sales rep managing multiple companies and multiple accounts
- Gathered data from surveys conducted among customers regarding preferences of products and services.
- Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Developed and implemented sales strategies to increase market share.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Worked with production teams to assess, update and optimize delivery dates for customers.
- Studied and compared competing markets and economic conditions to thoroughly answer potential client's questions and overcome objections.
- Highlighted target products with eye-catching signs, displays and shelf positions.
- Prepared and processed contracts and order forms for new and existing customers.
- Coordinated jewelry inventory to maintain adequate samples and products to meet target customer demands.
- Produced and updated effective marketing literature to highlight features and engage interest of potential customers.
- Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.
Independent Sales
Frantisi and Nunn Finer
Buffalo, NY
01.2014 - 01.2018
- Travel to and sell Equestrian apparel tack store accounts around the midwest region and to hit 3 month goals
- Such as Minnesota, Iowa, Wisconsin, Illinois, Indiana, Ohio, Michigan, Missouri, and Kansas
- Responsibilities include sending and taking orders, make follow up phone calls, return and send emails to accounts, have good relationships with accounts, open new accounts, organize travel, product, orders, accounts, shipment of orders, and emails for upcoming product or existing product
- Also, make sure accounts are stocked with the products that I sell, they are informed on new products and know the regular products as well
- Placed orders on B2B, forecasted for the following year, spreadsheets on inventory and orders.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Maintained accurate records of all sales activities in CRM software.
Barn Manager
Sea Change Farm
Zion, IL
02.2014 - 10.2015
- Managed the farm, horses, medications, supplements, supplies, show entries, travel and horse shows
- Responsible for keeping the horses, trainer, workers, and farm organized, along with riding the horses and teaching lessons.
- Maintained records of horse health, feed, equipment, medications, and supplies.
- Supervised feeding schedules according to individual requirements of each horse.
- Responded quickly to emergency situations involving horses such as colic or injury.
- Maintained tidy barn by sweeping, cleaning and organizing feed and materials.
- Cared for horses by blanketing, cleaning stalls, feeding and watering.
- Developed and implemented barn management strategies to ensure safety of horses and staff.
- Cleaned and prepared stalls for newly acquired horses.
- Created a budget for purchasing additional supplies or equipment needed in the barn.
- Ensured that all barn personnel followed safety protocols when working with horses.
- Provided training to new staff on proper handling techniques and safety procedures for equine care.
- Scheduled regular veterinary visits for horses under care at the facility.
- Assigned tasks to staff members for daily care of the barn.
- Assisted students with preparing horses for lessons.
- Instructed staff on methods of cleaning stalls efficiently while maintaining animal welfare standards.
- Blanketed horses to maintain warmth during inclement weather.
- Ordered feed, bedding and farm supplies and tracked inventory.
- Delivered basic equine medical care skills such as bandaging, wrapping and medication administration.
Sales Associate and Mobile Unit Associate
Ann K. Hubbards
Lake Bluff, IL
- Worked on the mobile unit by traveling to various horse shows in different states, helped customers with products that they needed, bought inventory for mobile unit and store, placed special orders, answered customer questions on the phone and in store or mobile unit.
Sales Associate and Mobile Unit manager
Saddlers Row
Palatine, IL
- Managed the mobile unit by placing orders and stocking it with necessary merchandise for horse shows
- Made sure I was knowledgeable about products in order to give customers a satisfactory shopping experience
- Made close relationships with customers, answered questions, or problems that they may have.
Vet Tech
Country Court Animal Hospital
Buffalo Grove, IL
- Worked with small animals, drew blood, recorded blood work, inserted IVs, assisted with surgeries, worked with owners, drew out medications, gave medications and filled medications
- Went over post and pre op with owners.
Vet Tech
Gold Rose Animal Hospital
Schaumburg, IL
- Worked with small animals on the ER shift
- Worked along side the Vet by assisting with surgeries, drawing blood, inserting IVs, giving medications, along with drawing up medications and filling medications
- Also worked with owners helping them with what food and medication is best for there animal.
Education
Degree in Marketing: Fashion Merchandising -
Harper College
Skills
- Touch Screen Computer System
- Power Point
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- IOS
- B2B
- SAP
- Salesforce
- Territory Sales
- Account Management
- Client Account Management
- Sales Closing
- Customer Retention
- Network Development
- Account Development
- Customer Needs Assessment
- Account Servicing
- Sales Development
- Sales Forecasting
- Customer Service
- Product Management and Pricing
- Contract Negotiations
- Relationship Selling
Coursework
- Fashion Forecasting
- Fashion Merchandising
- Advertising
- Marketing
- Sales
Affiliations
- Horse back riding
- Volleyball
- Organizing
Timeline
Sales Rep
Added Sales
07.2021 - 11.2023
Vet Tech
McKoewn Equin
02.2020 - 07.2021
Vet Tech
VetSpine
01.2020 - 07.2021
Independent Sales
Kastel
01.2019 - 01.2021
Independent Sales
Montana Silver Smiths
01.2018 - 02.2020
Independent Sales Rep
Noble Equestrian
01.2017 - 01.2019
Barn Manager
Sea Change Farm
02.2014 - 10.2015
Independent Sales
Frantisi and Nunn Finer
01.2014 - 01.2018
Sales Associate and Mobile Unit Associate
Ann K. Hubbards
Sales Associate and Mobile Unit manager
Saddlers Row
Vet Tech
Country Court Animal Hospital
Vet Tech
Gold Rose Animal Hospital
Degree in Marketing: Fashion Merchandising -
Harper College
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