Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERICA MASTERSON

Round Lake,IL

Summary

Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.

Overview

22
22
years of professional experience

Work History

Dog Walking

Wiggle Waggle Walkers
07.2024 - Current
  • Responsible for walking clients dogs
  • Scheduling walks, managing customers, organizing overnight, and making sure clients are notified with changes or a concern with there pet.
  • Enhanced client satisfaction by providing consistent and reliable dog walking services.
  • Contributed to community outreach efforts, raising awareness about the benefits of dog walking for both animals and humans alike.

Sales Rep

BiFid
03.2024 - 07.2024
  • Company Overview: UK
  • Independent rep, selling equestrian supplements to riders, trainers, and stores
  • Responsible for territories in the Midwest and informing customers about the product and the benefits the product has.
  • Spoke with old customers from previous relationships and new customers by word of mouth
  • Handled all orders and refill orders, along with questions and problems.
  • UK

Sales Rep

Added Sales
07.2021 - 11.2023
  • B2B sales rep in the plumbing industry, handling multiple companies with a focus on Kitchen & Bath stores, including their showrooms.
  • Responsible for all aspects of territory management and achieving annual sales quota.
  • Trained customers on new and existing products.
  • Hosted pop-up events at showrooms to promote product lines.
  • Attended plumbing events to develop new business.
  • Handled all aspects of the company budget for Delta and Brizo.
  • Focused on relationship selling to develop key customers that led to increased sales.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.

Vet Tech

McKoewn Equin & VetSpine
02.2020 - 07.2021
  • Worked with large & small animals.
  • Assisted owners with Xrays, blood draws, sedation, vaccinations, lameness evaluations, Colic, sterilizing injection sites, setting up for injections, and assisting with ultrasound.
  • Lunged and jogged for flections to determine problems.
  • Assisted with Magna Wave and Shock Wave therapy.
  • Assisted with acupuncture and chiropractor procedures.
  • Set up appointments with owners and trainers, billed for the services that were completed and took payments.
  • Documented results for each animal we saw and sent to owners and trainers.
  • Dispensed medications & monitored drug reactions and provided client education on medication administration.
  • Monitored vital signs of patients and recorded results in patient charts.
  • Provided nursing care to hospitalized patients including administering fluids, feeding tubes, bandaging wounds, taking radiographs and performing lab tests.

Independent Field Sales Representative

Frantisi, Noble Equestrian, Montana Silver Smiths, Kastel
01.2014 - 01.2021
  • Midwest Territory Manager responsible for achieving quarterly quotas at Equestrian apparel tack store accounts.
  • Managed the entire sales process from prospecting to closing deals.
  • Maintained accurate records of all sales activities in CRM software.
  • Identified new markets for current product lines and explored new business opportunities.
  • Developed strategies for expanding existing accounts by introducing additional services or products.
  • Collaborated with marketing team to develop promotional materials for campaigns.
  • Studied and compared competing markets and economic conditions to thoroughly answer potential client's questions and overcome objections.
  • Assisted in developing promotional activities such as contests, discounts.
  • Managed independent sales force to achieve maximum sales and team building goals and positively impact company profitability.
  • Negotiated contracts with vendors and suppliers to ensure competitive pricing.
  • Created and maintained relationships with key customers and stakeholders.
  • Monitored competitor activity and kept abreast of industry trends.
  • Established long-term partnerships with clients through excellent follow-up services.
  • Attended trade shows and conferences to promote company's offerings.
  • Ensured timely delivery of products and services according to customer requirements.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
  • Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.

Barn Manager

Sea Change Farm
02.2014 - 10.2015
  • Managed the farm, horses, medications, supplements, supplies, show entries, travel and horse shows.
  • Responsible for keeping the horses, trainer, workers, and farm organized, along with riding the horses and teaching lessons.
  • Maintained records of horse health, feed, equipment, medications, and supplies.
  • Supervised feeding schedules according to individual requirements of each horse.
  • Responded quickly to emergency situations involving horses such as colic or injury.
  • Maintained tidy barn by sweeping, cleaning and organizing feed and materials.
  • Cared for horses by blanketing, cleaning stalls, feeding and watering.
  • Developed and implemented barn management strategies to ensure safety of horses and staff.
  • Cleaned and prepared stalls for newly acquired horses.
  • Created a budget for purchasing additional supplies or equipment needed in the barn.
  • Ensured that all barn personnel followed safety protocols when working with horses.
  • Provided training to new staff on proper handling techniques and safety procedures for equine care.
  • Scheduled regular veterinary visits for horses under care at the facility.
  • Assigned tasks to staff members for daily care of the barn.
  • Assisted students with preparing horses for lessons.
  • Instructed staff on methods of cleaning stalls efficiently while maintaining animal welfare standards.
  • Blanketed horses to maintain warmth during inclement weather.
  • Ordered feed, bedding and farm supplies and tracked inventory.
  • Delivered basic equine medical care skills such as bandaging, wrapping and medication administration.

Sales Associate and Mobile Unit Associate

Ann K. Hubbards
01.2011 - 01.2014
  • Worked on the mobile unit by traveling to various horse shows in different states.
  • Provided assistance to customers with the equestrian products they required.
  • Identified and purchased necessary inventory for the mobile unit and store.
  • Placed special orders, provided customer service via the phone, in-store and mobile unit.

Sales Associate and Mobile Unit Manager

Saddlers Row
01.2007 - 01.2011
  • Managed the mobile unit by placing orders and stocking it with necessary merchandise for horse shows.
  • Knowledgeable about all products in order to provide an excellent customer satisfactory shopping experience.

Vet Tech

Country Court Animal Hospital
01.2003 - 01.2007
  • Assisted with small animals by drawing blood, recording blood work, inserting IVs, and assisting with surgeries.
  • Worked closely with the animal owners, managing medication dosage and filled required medications.
  • Scheduled and reviewed post and pre-op meetings with the animal owners.

Vet Tech

Gold Rose Animal Hospital
01.2004 - 01.2006
  • Worked with small animals on the ER shift, assisting the veterinary doctor with surgeries, drawing blood, inserting IVs, administrating and filling medications.
  • Maintained a close relationship with the animal owners by assisting them with proper food and medication treatment after their animal’s post-op.

Education

Associate of Arts - Marketing And Merchandising

William Rainey Harper College
Palatine, IL
05-2006

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Product and service knowledge
  • Sales presentations
  • Sales closing
  • Sales strategy development
  • Complex Problem-solving
  • Sales development
  • Relationship selling

Timeline

Dog Walking

Wiggle Waggle Walkers
07.2024 - Current

Sales Rep

BiFid
03.2024 - 07.2024

Sales Rep

Added Sales
07.2021 - 11.2023

Vet Tech

McKoewn Equin & VetSpine
02.2020 - 07.2021

Barn Manager

Sea Change Farm
02.2014 - 10.2015

Independent Field Sales Representative

Frantisi, Noble Equestrian, Montana Silver Smiths, Kastel
01.2014 - 01.2021

Sales Associate and Mobile Unit Associate

Ann K. Hubbards
01.2011 - 01.2014

Sales Associate and Mobile Unit Manager

Saddlers Row
01.2007 - 01.2011

Vet Tech

Gold Rose Animal Hospital
01.2004 - 01.2006

Vet Tech

Country Court Animal Hospital
01.2003 - 01.2007

Associate of Arts - Marketing And Merchandising

William Rainey Harper College

Similar Profiles

CREATE PROFILE
ERICA MASTERSON