ERICA MATTHEWS
GASTON,SC
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
21
21
years of professional experience
Work History
Office Supervisor
Laguna Tools
02.2023 - 03.2024
- Ordered office supplies, light cleaning, prepared incoming inventory paperwork, replied to emails, handled our Canada Customers Invoices, information and custom clearance docs
- Arranged monthly Employee lunches
- Daily filing, send bills to AP to be paid
- Printed labels for UPS / FEDEX outgoing orders, arranged pick ups with trucking company's for pick ups we had daily, do the daily PTL for orders to be pulled the next day.
Operations Manager/ Operations Assistant
S&S Tire
09.2008 - 08.2022
- Open and Close of Business
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed day-to-day department operations with effective workflow coordination.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled escalated customer inquiries, resolving issues quickly and fostering positive relationships with key clients.
- Collaborated with the accounts receivable team to ensure timely posting of payments and reduce outstanding balances.
- Proven ability to learn quickly and adapt to new situations.
- Placed sales calls and handled sales for incoming customer calls.
- Counted and balanced cashier drawer
- Reflecting financial discrepancies, refunds and account deferrals.
- Customer Service Collections of past due invoices
- Multi tasking Experience with multi-line phone answering
- Getting drivers DOT Physicals and drug test arranged
- Handling of returned goods from customers
- Filing OSD claims on goods received
- Shipping / Receiving
- Tri State Distributor
CSR - Customer Service Representative
Carrol Tire Company
05.2003 - 06.2008
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Audited customer account information to identify issues and develop solutions
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Made outbound calls to obtain account information.
Education
High School Diploma -
Lake City High School
Lake City, SC05.2002
Skills
- Office Administration
- Account Reconciliation
- Customer Service
- Accounts Payable and Receivable
- Decision-Making
- Attention to Detail
- Shipping and receiving
References
- Mike Stone, Manager, S&S Tire, 843-992-0822
- Erika Braxton, Operations Manager, Laguna Tools, erika_braxton@lagunatools.com, 803-876-5542
- Ron Waters, Warehouse Manager, S&S Tire, 914-374-4774
Timeline
Office Supervisor
Laguna Tools
02.2023 - 03.2024
Operations Manager/ Operations Assistant
S&S Tire
09.2008 - 08.2022
CSR - Customer Service Representative
Carrol Tire Company
05.2003 - 06.2008
High School Diploma -
Lake City High School
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