Summary
Overview
Work History
Education
Skills
Timeline
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Erica Mattingly

Chesterfield,VA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. .

Overview

1
1
year of professional experience

Work History

Care Assistant

Providence Home Care
Charlottesville, VA
02.2020 - 11.2020
  • Assisted elderly patients with activities of daily living, including bathing, dressing and eating.
  • Provided companionship to patients by talking, listening and engaging in activities such as reading or playing board games.
  • Answered patient call bells promptly and responded to requests for assistance with a positive attitude.
  • Transported patients to appointments or other locations using wheelchairs or strhers.

Education

GED -

Mt Vernon Adult Education
Richmond, VA
05.2015

Skills

  • Mobility Assistance
  • Behavioral Management
  • HIPAA Compliance
  • Care Plan Adherence
  • Compassionate Client Care
  • Documentation
  • Incident Reporting
  • Meal Preparation
  • Basic Housekeeping
  • Patient Companionship
  • Time Management
  • Supportive Companionship
  • Patient Care
  • Multitasking and Organization
  • Flexible Schedule
  • Dependable and Responsible
  • COVID-19 Safety Policies
  • Medication Administration
  • Housekeeping
  • Relationship Building
  • First Aid and Safety
  • Respectful and Compassionate
  • Daily Living Assistance
  • Problem-Solving
  • Strong Ethics

Timeline

Care Assistant

Providence Home Care
02.2020 - 11.2020

GED -

Mt Vernon Adult Education

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Erica Mattingly