Erica May
Oklahoma City, OK
Summary
Dynamic customer service professional with a proven track record at Loves Travel Stop, excelling in relationship building and enhancing guest experiences. I consistently boosted sales through effective engagement and teamwork, while maintaining high standards of cleanliness and operational efficiency.
Sales professional prepared for this role with record of achieving significant sales milestones. Known for reliability in team settings and adaptability to changing market conditions. Skilled in client engagement and proficient in closing deals.
Overview
6
6
years of professional experience
Work History
Customer Service/Salesperson
Loves Travel Stop
10.2021 - 10.2025
- Delivered exceptional customer service, enhancing guest experiences and fostering loyalty.
- Processed sales transactions accurately, ensuring efficiency in cash handling and inventory management.
- Assisted in training new team members on product knowledge and company policies.
- Maintained a clean and organized sales floor, promoting a welcoming environment for customers.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Expanded customer base through targeted prospecting and networking efforts.
Hosekeeping/Front Desk Receptionist
Best Western Hotel
04.2020 - 07.2021
- Greeted and assisted visitors, ensuring positive first impressions and efficient check-in processes.
- Managed multi-line phone system, directing calls and addressing inquiries with professionalism.
- Scheduled appointments and maintained calendar for staff, optimizing time management and resource allocation.
- Maintained organized front desk area, enhancing operational efficiency and professional appearance.
- Maintained cleanliness of guest rooms and common areas to enhance guest satisfaction.
- Utilized cleaning equipment and supplies efficiently to ensure high standards of hygiene.
- Conducted thorough inspections of rooms before guest check-in to ensure readiness.
- Trained new team members on best practices for cleaning procedures and safety protocols.
- Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
- Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
Education
High School Diploma -
Orr Career Academy
Chicago, IL06-2010
Skills
- Customer service
- Relationship building
- Customer relationship building
- Perform daily grounds maintenance of the property including picking up and disposing of all trash, pet defecation removal, maintain pet waste stations, and sweeping walkways
- Assist with trashing out vacant units and doing basic screwdriver maintenance to include but not limited to: replacement of drip pans, removal of outlet/switch covers, ability to break down the interior of the refrigerator to ensure proper cleaning
- Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner’s quality standards
- Assist team with distributing resident correspondence and notices while maintaining privacy of confidential and sensitive information
- Accompany vendors to vacant and/or occupied units, as needed
- Monitor supplies and maintain equipment
- Ensure maintenance shop/custodial area is clean, organized, and professionally presentable at all times
- Follow all company key logging and storing procedures
- Regular and effective communication with Area Service Manager / Service Manager / Maintenance Manager / Community Director and other teammates
- Promote safety and use of Personal Protective Equipment (PPE) to minimize exposure to hazards that cause workplace injury and illness
- Inspect, respond to, and follow up with safety issues, accidents, liabilities and emergency situations immediately
Timeline
Customer Service/Salesperson
Loves Travel Stop
10.2021 - 10.2025
Hosekeeping/Front Desk Receptionist
Best Western Hotel
04.2020 - 07.2021
High School Diploma -
Orr Career Academy