Erica Maye

• Assisted patients with daily living activities and personal hygiene tasks.
• Monitored vital signs and reported changes to nursing staff promptly.
• Documented patient information and care provided in electronic health records.
• Supported nursing staff with routine medical procedures and patient assessments.
• Maintained cleanliness and organization of patient care areas and equipment.
• Communicated effectively with patients to provide emotional support and comfort.
• Collaborated with healthcare team to develop individualized patient care plans.
• Educated patients and families on health management and wellness practices.
• Answered call lights promptly and responded to patient needs accordingly.
• Monitored vital signs including blood pressure, pulse rate, respiration rate.
• Observed and reported unusual symptoms and changes to charge nurse.
• Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

• Monitored vital signs and reported changes to medical staff.
• Provided emotional support to patients and their families.
• Maintained cleanliness and organization of patient rooms.
• Documented patient information in electronic health records system.
• Collaborated with healthcare team to coordinate patient care efforts.
• Transported patients safely within the hospital facilities.
• Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
• Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
• Provided direct patient care and assistance to healthcare team members.
• Assisted with patient admissions, discharges and transfers.
• Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
• Conducted safety rounds regularly to ensure safe environment for patients.
• Helped create a safe environment by following infection control policies.
• Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
• Responded quickly in emergency situations by providing appropriate first aid measures.
• Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.

• Applied HIPAA privacy and security regulations while handling patient information.
• Verified demographics and insurance information to register patients in computer system.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Communicated financial obligations to patients and collected fees at time of service.
• Assembled registration paperwork and placed identification bands on patient.
• Explained various admission forms and policies, acquiring signatures for consent.
• Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
• Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
• Reviewed eligibility responses to assess patient benefit level and prepare estimates.
• Optimized provider time and treatment room utilization with appropriate appointment scheduling.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
• Explained policies, procedures and services to patients.
• Collaborated with clinical and administrative staff to meet patient needs.
• Obtained informed consent and payment documentation from patients and filed in system.
• Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
• Organized timely and accurate referrals to help patients obtain health care services and access available resources.

• Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
• Responded to bell or light signal calls to assist patients with needs.
• Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.
• Assisted with patient admissions, discharges and transfers.
• Recorded patient conditions and vital signs before and after medical operations.
• Delivered outstanding patient care based on physical, psychological, educational and related criteria.
• Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
• Promoted patient satisfaction by assisting with bathing, dressing and exercising.
• Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
• Restocked unit frequently with necessary medical supplies.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Kept instruments and equipment clean and sanitized.
• Notified senior staff of patient emergencies to optimize outcomes.
• Prepared patient chart for admission and compiled appropriate paperwork.

• Helped patients with admissions process and adhered to state and federal laws.
• Handled insurance claim duties and verified that each met standards of admissions.
• Completed document faxing, bookkeeping and accurate filing.
• Managed both inpatient and outpatient functions, including overseeing Registration and .
• Answered patient questions and fielded complaints to resolve issues.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Coordinated with patients and healthcare professionals to meet patient needs.
• Supported hospital and clinic operations using customer service skills and detailed system knowledge.
• Documented and managed patient information in computer system.
• Ran credit card batches and balanced deposits on daily basis.
• Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
• Provided helpful assistance by anticipating and responding to needs of patients and family members.
• Coordinated insurance authorizations, collected co-payments and resolved discrepancies.

• Answered patient questions and fielded complaints to resolve issues.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Coordinated with patients and healthcare professionals to meet patient needs.
• Scheduled and confirmed patient appointments with patients and healthcare professionals.
• Supported hospital and clinic operations using customer service skills and detailed system knowledge.
• Documented and managed patient information in computer system.
• Ran credit card batches and balanced deposits on daily basis.
• Checked daily doctor schedules and verified insurance.
• Scheduled patient appointment and procedures.
• Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
• Organized and maintained patient charts with proper classification and filing systems.
• Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
• Coordinated insurance authorizations, collected co-payments and resolved discrepancies.

• Documented patient intake and dietary requirements and aided with feeding and monitoring.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Restocked unit frequently with necessary medical supplies.
• Supported healthy patient skin with bedside baths, wound care and integrity checks.
• Assisted with patient admissions, discharges and transfers.
• Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
• Responded to bell or light signal calls to assist patients with needs.
• Delivered outstanding patient care based on physical, psychological, educational and related criteria.
• Notified senior staff of patient emergencies to optimize outcomes.
• Assisted and supported physicians performing procedures.
• Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
• Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
• Supported unit efficiency by maintaining current and accurate clerical paperwork.
• Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.

• Answered patient questions and fielded complaints to resolve issues.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Coordinated with patients and healthcare professionals to meet patient needs.
• Scheduled and confirmed patient appointments with patients and healthcare professionals.
• Documented and managed patient information in computer system.
• Ran credit card batches and balanced deposits on daily basis.
• Referred patients to appropriate professionals and services.
• Checked daily doctor schedules and verified insurance.
• Scheduled patient appointment and procedures.
• Provided consultations for patients about rights and services.
• Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
• Organized and maintained patient charts with proper classification and filing systems.

• Inputted information from customer calls and onsite service visits into the company's system using Meditech
• Run and verified insurance through experian/passport for each patient
• Collection of copays for ER patients and day surgery patients
• Input of Admission orders and direct admits

• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
• Responded to patient alarms and needs-assessment requests to identify course of treatment
• Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing
• Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
• Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
• Monitored and replenished medical supply inventory, facilitating optimal availability for patient care
• Collected specimens, monitored vitals and maximized patient comfort
• Sent to skilled nursing facilities in pinellas county

• Provide assigned, bed-ridden patients with necessary medical treatment, including, but not limit to bathing, incontinence, ostomy and wound care.
• Capture and record patient’s vitals with care provided in patient’s electronic chart
• Actively communicate patient’s needs and status to authorized family and guardians
• Assist nursing and other medical staff with patient file maintenance using computer-based charting applications

* Staffed to skilled nursing facilities in pinellas county

• Monitored and replenished medical supply inventory, facilitating optimal availability for patient care
• Documented patient intake and dietary requirements and assisted with feeding
• Documented information in patient charts and communicated status updates to interdisciplinary care team
• Documented activities and recorded information in EMR system

• Performed long-period supervised care for high-risk patients at All Children’s Hospital
• Completed post-mortem care on patients at Woodside Hospice and Brookside Hospice
• Provided assigned, bed-ridden patients with necessary medical treatment, including, but not limit to bathing, incontinence, ostomy and wound care.
• Capture and record patient’s vitals with care provided in patient’s electronic chart
• Actively communicate patient’s needs and status to authorized family and guardians
• Assist nursing and other medical staff with patient file maintenance using computer-based charting applications

• Recognized as Employee of Month twice for providing outstanding service and care to all assigned patients
• Trained all new CNA staff on facility procedures, role expectations, and individual responsibilities
• Observed and communicated new hire CNA performance to supervisors and the Director of Nursing in both verbal and written reports
• Performed routine patient care and comfort services