Erica McAllister
Holly Springs,NC
Summary
Versatile Office Administrator with a strong background in office management and administration. Delivered high productivity and operational efficiency through effective data entry, file management, and scheduling. Focused on contributing to team success by leveraging strong communication, problem-solving skills, and adaptability.
Overview
18
18
years of professional experience
Work History
Team Member
Wingstop
Holly Springs, North Carolina
03.2026 - Current
- Assisted with customer orders and ensured accurate order fulfillment.
- Engaged with customers to enhance their dining experience at the restaurant.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Prepared food items according to Wingstop's quality standards and recipes.
- Monitored inventory levels and reported shortages to management promptly.
Warehouse Worker
MPG
Morrisville, NC
09.2025 - 02.2026
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Organized storage areas to maximize space and accessibility of products.
- Inspected incoming goods for quality and reported discrepancies promptly.
- Used pallet jacks to move items to and from warehouse locations.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Collaborated with team members to streamline workflows and improve efficiency.
- Trained new staff on proper handling techniques and safety protocols.
Customer service representative
Essential Utilities (Aqua America)
Cary, NC
11.2022 - 08.2025
- Providing excellent customer service, meeting daily metric requirements
- Delivered exceptional customer service while consistently meeting daily metrics
- Performed data entry and resolved billing inquiries, account information, and disputes for customers across 8 states
Director Of Customer Service
Bartlett Dairy Inc.
Queens, NY
02.2016 - 10.2022
- Oversaw high-end accounts to ensure customer satisfaction and retention.
- Handled general inquiries and escalated calls to ensure customer satisfaction.
- Inbound-Outbound call center handling 100-200 calls per day
- Trained and supervised new employees, enhancing team capabilities and service quality
- Managed high-end accounts to maintain strong client relationships.
- Managed inventory and resolved customer discrepancies promptly
Office/Administrative Assistant
Amazon Grand Auto Wash
Jamaica, NY
01.2011 - 01.2014
- Front Office Administrator
- Greeted public and clients and directed them to the correct staff member
- Coordinated messenger and courier services; distributed incoming mail efficiently to ensure timely communication
- Maintained staff administrative records, including parking, phones, and company credit cards, to ensure accurate tracking and accessibility
- Maintained staff administrative records for parking, phones, and company credit cards
- Organized travel arrangements for staff
- Organized travel arrangements for staff, ensuring optimal schedules and accommodations
- Coordinated messenger and courier service, distributed incoming mail
- Typed documents, reports, and correspondence
Customer Service Representative
ACS-Well Point
Raleigh, NC
01.2009 - 01.2010
- Addressed client inquiries regarding medical benefits and services, ensuring clear communication and understanding
- Resolved customer disputes to improve satisfaction and maintain positive relationships
- Clarified services to customers by providing relevant information or explaining services
- Explained services to customers, providing relevant information to enhance their understanding
- Completed necessary paperwork and data entry for operations.
- Recorded accurate customer information while adhering to HIPAA laws and identification, HIPAA Laws adhered to
Education
High School Diploma - Health Sciences
Belford Highschool
TX Skills
- Order Fulfillment
- Customer service excellence
- Data entry
- Stock Management
- Workflow optimization
- Team collaboration
- Staff training
- Conflict resolution
- Microsoft proficiency
- Positive attitude
- Positive attitude
Timeline
Team Member
Wingstop
03.2026 - Current
Warehouse Worker
MPG
09.2025 - 02.2026
Customer service representative
Essential Utilities (Aqua America)
11.2022 - 08.2025
Director Of Customer Service
Bartlett Dairy Inc.
02.2016 - 10.2022
Office/Administrative Assistant
Amazon Grand Auto Wash
01.2011 - 01.2014
Customer Service Representative
ACS-Well Point
01.2009 - 01.2010
High School Diploma - Health Sciences
Belford Highschool