ERICA MCAVOY
North Versailles,PA
Summary
Results-driven Assistant Practice Manager with a strong background in overseeing the day-to-day operations of a veterinary hospital, clinical, and surgical experience. Committed to fostering continuous improvement in personal development and team performance. Recently completed Animal CPR certification to enhance clinical knowledge and actively pursuing an Associate\'s degree in Business Management. Demonstrated ability to lead teams, improve operational efficiency, and create a positive and supportive workplace environment. Seeking a management role to further apply leadership skills, promote growth, and contribute to the success of a dynamic organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Practice Manager
Pittsburgh East Animal Hospital
08.2024 - Current
- Improved patient satisfaction by streamlining appointment scheduling process.
- Collaborate with the Practice Manager and senior leadership to establish practice goals, track progress, and develop strategies for continuous improvement.
- Provide excellent customer service by addressing client concerns, improving client communication, and promoting the practice’s services.
- Assist in the hiring process for new staff members, contributing to team growth and ensuring alignment with the practice’s values.
- Monitor financial performance, including handling budgets, managing expenses, and overseeing inventory control.
- Handle billing, invoicing, and record-keeping, ensuring accuracy and timely processing of payments.
- Act as a liaison between clients and veterinary staff to ensure clear communication, understanding, and exceptional care.
- Stay updated with industry trends, veterinary practices, and ongoing education to enhance personal knowledge and contribute to the practice's development.
Veterinary Surgical Assistant
SPCA Spay & Neuter Clinic
01.2024 - 08.2024
- Assisted veterinarians during surgical procedures by preparing operating rooms, sterilizing equipment, and monitoring patient vitals throughout surgery
- Administered anesthesia under veterinarian supervision and maintained patient safety and comfort during procedures
- Prepared surgical packs, instruments, and medications in accordance with surgical protocols and SOPs
- Implement and enforce office policies and procedures to maintain compliance with regulatory standards and ensure quality of care
- Coordinate scheduling of appointments, surgeries, and treatments, optimizing productivity and client satisfaction
- Monitor and analyze financial performance of office, including individual public clients and volume clients
- Collaborated with veterinary team to ensure seamless surgeries and efficient patient care throughout surgical process
- Provided compassionate and critical care to patients post-surgery, including monitoring recovery, administering medications, and updating veterinarians on patient progress
- Prepared patients for surgery by shaving and cleaning surgical sites, administering medications as directed, and monitoring anesthesia
- Assisted veterinarians in surgical procedures, including preparation of surgical suite, patient positioning, monitoring vital signs, and post-operative care
- Handled escalated situations with tact and diplomacy, ensuring positive outcomes for both clients and staff
- Developed protocols for emergency situations, improving response times and patient outcomes
- Assisted in managing clinic finances, including budgeting, inventory control, and purchasing
- Prepared examination rooms and surgical suites for procedures by stocking supplies, sanitizing equipment, and ensuring a clean and organized environment
Veterinary Assistant
Apple Valley Animal Hospital
05.2022 - 02.2024
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in administration of medications, vaccinations, and treatments as prescribed by veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Restrained animals for examination and treatment.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
Patient Access Specialist
Valley Health
08.2021 - 02.2022
- Efficiently register patients for medical services, ensuring accurate demographic and insurance information is obtained
- Verify insurance coverage and obtain required authorizations to support timely and accurate billing processes
- Provide exceptional customer service to patients by answering questions, addressing concerns, and guiding them through registration process
- Collaborate with healthcare providers and staff to coordinate patient appointments and ensure smooth transition into care
- Maintain strict adherence to HIPAA regulations and patient confidentiality guidelines throughout all interactions and documentation
- Use of EPIC electronic medical system as part of day-to-day job operations
- Communicated effectively with patients, families, medical staff, and administration, ensuring clear and concise information exchange
- Managed complex patient situations and resolved issues effectively, demonstrating strong problem-solving skills
Server
Red Lobster
11.2018 - 08.2024
- Provided exceptional customer service by greeting guests, taking orders, and ensuring their dining experience was enjoyable
- Demonstrated strong knowledge of menu items, ingredients, and specials to provide recommendations and answer any questions
- Handled multiple tables simultaneously, prioritizing tasks to deliver food and beverages in a timely manner
- Worked collaboratively with kitchen and bar staff to coordinate orders and accommodate special requests
- Maintained clean and organized work environment, including setting tables, refilling condiments, and handling payment transactions
- Managed transactions accurately using POS systems, handling cash, credit cards, and electronic payments
Education
Associate of Science - Business Management
Penn Foster
11-2026
Skills
- Animal Handling
- Client Communication
- Team Collaboration
- Financial Management
- Time Management
- Patient Care
- Medical Knowledge
- Organizational Skills
- Inventory Management
- Customer Service
- Microsoft Word/ Excel/ Powerpoint
- Schedule Management
Certification
- Fear Free Certification, Fear Free Shelters
- Veterinary Basic Life Support Certification, Recover Initiative
References
- Mary Margaret Applin, DVM, Supervisor
- Sarah Elkins, Personal
- Patsy Kibler, General Manager
Contact Information available upon request
Timeline
Assistant Practice Manager
Pittsburgh East Animal Hospital
08.2024 - Current
Veterinary Surgical Assistant
SPCA Spay & Neuter Clinic
01.2024 - 08.2024
Veterinary Assistant
Apple Valley Animal Hospital
05.2022 - 02.2024
Patient Access Specialist
Valley Health
08.2021 - 02.2022
Server
Red Lobster
11.2018 - 08.2024
- Fear Free Certification, Fear Free Shelters
- Veterinary Basic Life Support Certification, Recover Initiative
Associate of Science - Business Management
Penn Foster
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