Erica McCray
Arlington,TX
Summary
Years of experience in healthcare with a proven track record of growth and skill enhancement. Diverse work environments have contributed to extensive knowledge and adaptability. Strong work ethic and dedication to achieving goals, with a focus on reliability and support for others. Dependable and dedicated to fostering teamwork and patient care.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician Trainee
Walmart Mail Order Pharmacy/Call center
Carrollton, TX
05.2023 - Current
- Supported pharmacists with various administrative responsibilities.
- Filled prescriptions, created profiles, and processed insurance claims accurately.
- Managed both inbound and outbound calls for streamlined communication.
- Utilized computer systems to provide outstanding customer service.
- Responded promptly to customer questions regarding pharmacy prescriptions via phone and in writing.
- Ensured accuracy in verifying member information and processing prior authorization requests.
Patient Care Coordinator
Walmart Mail Order/Call center
Carrollton, TX
02.2023 - Current
- Delivered exceptional customer service through inbound and outbound calls for medication delivery.
- Maintained patient confidentiality while ensuring high-quality care standards were met.
- Verified insurance and personal information to facilitate accurate order processing.
- Processed patient orders and confirmed pickups, inputting data into the system promptly.
- Adhered to HIPAA standards while communicating with patients and insurance representatives.
- Communicated with insurance agents and doctors' offices on behalf of patients to resolve inquiries.
Patient Care Assistant
Fields Home Care, LLC
Midlothian, TX
08.2021 - 03.2022
- Delivered compassionate in-home care to senior citizen, focusing on physical and emotional wellness.
- Executed light housekeeping tasks, including cleaning and laundry maintenance.
- Managed grocery shopping and household errands, ensuring timely meal preparation and service.
CNA
WILLIAMSBURG SENIOR LIVING
DeSoto, TX
06.2020 - 09.2020
- Assisted memory care patients with daily living activities, including bathing, dressing, and toileting.
- Facilitated memory-enhancing activities to support cognitive function.
- Monitored and recognized abnormal changes in body functioning, reporting findings to supervisor.
- Promoted resident rights and supported informed decision-making for residents.
- Ensured treatment of residents with dignity and respect while safeguarding personal belongings.
- Reported instances of suspected abuse or neglect to appropriate authorities.
Patient Care Assistant
Oxford HealthCare
Greenville, MS
03.2018 - 05.2020
- Facilitated personal care and companionship for clients, improving quality of life.
- Supported elderly and disabled individuals in completing everyday activities.
- Aided with mobility and hygiene needs to ensure comfort and dignity.
- Managed household tasks to alleviate burdens on clients and families.
Phlebotomy Clinicals
LaKeisha's School of Phlebotomy
Vicksburg, MS
08.2018 - 11.2018
- Collected patient specimens for laboratory diagnostics with accuracy and compassion in a professional medical setting.
- Monitored vital signs, including blood pressure, pulse, and respiration readings.
- Executed over 60 venipunctures and 30 capillary draws on live patients.
- Prepared specimens for testing or storage while ensuring equipment assembly and patient record verification.
Education
Diploma - undefined
Texas Academy of Dental Assisting
Fort Worth, TX01.2022
Diploma - undefined
Norma C O'Bannon High School
Greenville, MS01.2008
Skills
- Typing
- Phlebotomy
- Meal preparation
- Chairside Assisting
- Cold calling
- Medical History, oral anatomy, impressions and model trimming
- Crowns and bridges, making temporaries, root canals, sterilization procedures
- Caregiving
- Computer skills
- Customer Service Skills, Computer Skills, Communication Skills, Problem Solving, Adaptability, Collaboration, Strong Work Ethic, Time Management, Critical Thinking, Self-Confidence, Handling Pressure (10 years)
- Warehouse experience
- Medical terminology
- Home care
- Pharmacy Technician Experience
- Vital Signs
- Venipuncture
- Daily interaction
- HIPAA
- Training & development
- Driving
- Communication skills
- Organizational skills
- Customer service
- Patient Care
- Laundry
- Hands-on dental assistant training, new patient paperwork
- Intra Oral Camera operation, X-Ray techniques, radiation safety precautions
Timeline
Pharmacy Technician Trainee
Walmart Mail Order Pharmacy/Call center
05.2023 - Current
Patient Care Coordinator
Walmart Mail Order/Call center
02.2023 - Current
Patient Care Assistant
Fields Home Care, LLC
08.2021 - 03.2022
CNA
WILLIAMSBURG SENIOR LIVING
06.2020 - 09.2020
Phlebotomy Clinicals
LaKeisha's School of Phlebotomy
08.2018 - 11.2018
Patient Care Assistant
Oxford HealthCare
03.2018 - 05.2020
Diploma - undefined
Texas Academy of Dental Assisting
Diploma - undefined
Norma C O'Bannon High School