Erica McCue
Summary
Dynamic and results-driven Independent Hairstylist and Company Field educator with a proven track record at Total Beauty by Erica. Excelled in client retention and satisfaction through expert hair analysis and customized care plans. Demonstrated leadership in educating hairstylist representing Keune Hair Cosmetics North America, enhancing cosmetologist practical and technical skills. While facilitating hairstylist at different hair shows or at salons. Skilled in all aspects of hairstyling but a mastery of hair color. Provided excellent communication, ensuring tailored and exceptional client experiences and student take away.
Overview
22
22
years of professional experience
Work History
Independent Hairstylist
Total Beauty by Erica
08.2020 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Leveraged social media platforms to showcase work and attract broader clientele.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Maintained clean and organized work station, complying with health and safety standards.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Used social media platforms to promote salon and services.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Demonstrated thorough knowledge of all salon products and services.
Education Field Officer
Keune Hair Cosmetics North America
03.2020 - 07.2024
- Encouraged professional development among peers by sharing best practices at faculty meetings or through organized training sessions.
- Increased students'' practical skills by providing detailed demonstrations and step-by-step guidance in various techniques.
- Enhanced student learning by incorporating hands-on activities and real-world examples in cosmetology lessons.
- Planned both theory and practical lessons for hair color labs.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
Cosmetologist
Great Day Salon and Spa
02.2003 - 09.2010
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained regular client list and successfully handled walk-in customers.
Education
Associate of Science - Cosmetology
Technical College of The Low Country
Beaufort, SC05.2002
Skills
- Client consultation
- Appointment Scheduling
- Detail-orientated
- Advanced communication skills
- Highly motivated self-starter
- Florida Licensed Cosmetologist
- Strong leader
- Highlights and lowlights
- Customer Education
- Hair analysis
- Outstanding client retention
- Foiling expertise
- Razor cutting expert
- Lash and eyebrow maintenance
- Marketing familiarity
- Social skills
- Product Knowledge
- Adaptable to Changing Client Needs
- Clear Communication
- Business Management
Timeline
Independent Hairstylist
Total Beauty by Erica
08.2020 - Current
Education Field Officer
Keune Hair Cosmetics North America
03.2020 - 07.2024
Cosmetologist
Great Day Salon and Spa
02.2003 - 09.2010
Associate of Science - Cosmetology
Technical College of The Low Country
Similar Profiles
Lynne GilmartinLynne Gilmartin
Medical Assistant at Total Skin and Beauty Dermatology Center/Total DermatologyMedical Assistant at Total Skin and Beauty Dermatology Center/Total Dermatology
Sushma ManandharSushma Manandhar
Customer Service Representative at Total 125 Beauty SupplyCustomer Service Representative at Total 125 Beauty Supply
Mariyah WarrenMariyah Warren
RETAIL SALES MERCHANDISER/CUSTOMER SERVICE/BRAIDER at Total Glamorous Beauty SalonRETAIL SALES MERCHANDISER/CUSTOMER SERVICE/BRAIDER at Total Glamorous Beauty Salon
Jillian HonabachJillian Honabach
Independent Hairstylist at Self EmployedIndependent Hairstylist at Self Employed
Cameron LewisCameron Lewis
Independent Hairstylist at Hand + Heritage SalonIndependent Hairstylist at Hand + Heritage Salon