Erica McFarland
Aubrey,TX
Summary
Committed property management professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand with 20 plus years of property management experience.
Overview
12
12
years of professional experience
Work History
Regional Property Manager
Dallas Housing Authority
, TX
01.2021 - Current
- Managed a portfolio consisting of 13 properties.
- Managed a staff of 13 (Admin Staff and Maintenance)
- Reviewed and approved annual tax credit certifications.
- Updated and maintained properties USR reports.
- Created and implemented annual budget for each property in the region.
- Managed day-to-day activities involving tenants and property management.
- Oversaw daily operations, maintenance and administration of various properties.
- Fostered good working relationships with owners, residents and board members.
- Implemented processes to provide residents benefits of clean, safe and well-maintained community.
- Monitored infrastructure and building expenses and reviewed and approved invoices.
- Verified property compliance with state and federal regulations avoiding discrimination or illegal practices.
- Coordinated and managed TDHCA and NSPIRE inspections.
- Conducted quarterly tax credit file audits to ensure file compliance for ownership and state file audits.
- Conducted market research to evaluate current rental rates and identify potential opportunities for increased revenue.
- Conducted regular inspections of properties to ensure safety standards were met.
Area Manager
RISE Residential
Plano, TX
05.2019 - 01.2021
- Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
- Oversaw new construction lease-ups.
- Supervised and coordinated work of leasing specialist and assistant manager to optimize productivity and enhance results.
- Review and approved annual recertification paperwork.
- Completed quarterly file audits.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
- Compiled and conveyed all operational and financial data to regional manager.
- Reviewed and interpreted vendor contracts to effectively enforce all requirements.
- Wrote clear and concise owner's reports based on findings from quarterly financial statements.
- Developed and managed on-site staff through effective recruitment, training and motivation.
- Developed strong, professional relationships with community officials and residents by initiating collaboration and delivering exemplary service and engagement.
- Coordinated and managed TDHCA and REAC inspections.
Real Estate Manager
Shelter Corporation
San Antonio, TX
03.2017 - 10.2018
Community Manager
NRP Group
San Antonio, TX
12.2012 - 03.2017
Education
Certification - Public Housing Specialist
Nan McKay & Associates
El Cajon, CA10.2021
Certification (Online) - Certified Tax Credit Specialist (TCS)
National Center For Housing Management
Jacksonville Beach, FL03.2020
Certification (Online) - Certified Occupancy Specialist
National Center For Housing Management
Jacksonville Beach, FL02.2020
High School Diploma -
Redford High School
Detroit, MI06.1999
Skills
- Asset management
- Investor relations
- File compliance audits
- TDHCA and REAC inspection readiness
- Client relationship building
- Strategic development
- Problem resolution
- Team training
- Conflict handling
- New construction lease-up and management
- Multi-family property management
- Sales and marketing
- Financial budgeting and reporting
- Daily operations management
- Income and expense management
- Knowledgeable in Yardi, Resman, Money Manager, MRI and OneSite
- Customer relationship management
Timeline
Regional Property Manager
Dallas Housing Authority
01.2021 - Current
Area Manager
RISE Residential
05.2019 - 01.2021
Real Estate Manager
Shelter Corporation
03.2017 - 10.2018
Community Manager
NRP Group
12.2012 - 03.2017
Certification - Public Housing Specialist
Nan McKay & Associates
Certification (Online) - Certified Tax Credit Specialist (TCS)
National Center For Housing Management
Certification (Online) - Certified Occupancy Specialist
National Center For Housing Management
High School Diploma -
Redford High School
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