Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Intern
Erica McKinney

Erica McKinney

Clerical
Tupelo,MS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

CE Representative

Waste Management
Tupelo, MS
05.2021 - 05.2022
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Monitored service capabilities and collaborated cross-functionally to meet needs and resolve escalated issues.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Set up appointments with potential and current customers to promote new products and services.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.

Mac+ Advisor

Kelly Services, Apple
Tupelo, MS
10.2020 - 05.2021
  • Analyzed trends to document emerging issues.
  • Resolved service and technical problems for customers by asking clear and specific questions.
  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
  • Multi-tasked Type systems while providing service and resolving customer issues, questions, comments or concerns.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Utilized Type diagnostic tools to identify and solve variety of technical issues.
  • Utilized Software to appropriately document transactions and pertinent interactions.
  • Managed call flow to respond to technical support needs of customers.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Academic and Behavior Interventionist

Tupelo Public School District
Tupelo, MS
07.2017 - 10.2020
  • Gathered, organized, and analyzed data on student needs and progress.
  • Implemented tracking tools to evaluate successes and areas in need of improvement.
  • Collaborated with teachers to assess needs, set objectives, and discuss strategies.
  • Assessed and documented student progress with established goals.
  • Developed interventions for students currently struggling or at risk of falling behind.
  • Taught subject to individual and small groups.
  • Created tools for instruction and behavioral support.
  • Enhanced knowledge by attending training and adopting new technologies.
  • Utilized diverse approaches in teaching, technology and behavior modification.
  • Collaborated with educators, school administrators and external professionals in development of Individualized Education Plans (IEPs).

Art Teacher, K-12

Lee County School District
Tupelo, MS
09.2016 - 06.2017
  • Prompted student motivation and peer participation through implementation of positive reinforcement and rewards.
  • Developed and implemented various thematic lesson plans, utilizing age-appropriate material and focusing on relevant topics.
  • Set reasonable performance and learning goals for students to strive for and achieve.
  • Documented student work in order to exhibit and celebrate learning process of each child.
  • Taught classes on painting, collage, and color theory.
  • Educated students on cultural influences on music and art styles and techniques of modern and historic art.
  • Developed appropriate curricula dependent on age group and education level.
  • Coordinated with classroom teachers to correlate art activities with classroom curriculum.
  • Achieved student participation through relevant and real-life experiences to maintain student interest and stimulate student creativity.
  • Inspired students and assisted in developing creativity and self-expression through various art forms and media.
  • Taught historical timelines and differences through music and art.

Education

Elementary Education

Blue Mountain College
Blue Mountain, MS
05.2013

Skills

  • Records Organization
  • Team-Building Exercises
  • Detail Orientation
  • Clerical Support
  • Selling Skills
  • New Product Information
  • Patient Correspondence
  • Administrative Support
  • Key Relationships
  • Exam Proctoring
  • Providing Feedback
  • Call Control
  • Compassionate Care
  • Customer Order Management
  • Document and File Management
  • Business Correspondence
  • Multi-Line Telephone Systems
  • Confidentiality and Data Protection
  • Answering Phones
  • Strong Organizational Skills
  • Appointment Coordination
  • Office Equipment Operation
  • Customer Inquiries
  • Visitor Relations
  • Customer Satisfaction

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

CE Representative

Waste Management
05.2021 - 05.2022

Mac+ Advisor

Kelly Services, Apple
10.2020 - 05.2021

Academic and Behavior Interventionist

Tupelo Public School District
07.2017 - 10.2020

Art Teacher, K-12

Lee County School District
09.2016 - 06.2017

Elementary Education

Blue Mountain College

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