Proven leader in customer service management at Duraco, adept at conflict resolution and critical thinking, significantly enhancing customer loyalty and team productivity. Excelled in high-stress environments at Dovenmuehle Mortgage Inc., leveraging active listening and Microsoft Excel skills to resolve complex issues, achieving notable improvements in client satisfaction and operational efficiency.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, offering positive attitude and genuine interest in helping others.
