Erica McLain
Cleveland,OH
Summary
Seasoned Payroll Specialist bringing 5 years' experience in accounting and operations management. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective leadership, collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management. Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing 24 years of experience in the education industry. Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving.
Overview
24
24
years of professional experience
Work History
Onboarding Specialist
Cleveland Metropolitan School District
07.2020 - Current
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Streamlined new hire processes by developing efficient task workflows and checklists.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Completed required criminal, credit, or drug tests for new hires.
Compliance Officer
Cleveland Metropolitan Schools
10.2000 - Current
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Prepared and submitted regulatory filings in timely manner.
- Liaison between the contract companies for transportation and the Transportation Division of Cleveland Schools.
- Train the companies on how to maintain compliance and how to become compliant.
- Facilitate in-services with both Cab, Van, and School Buses along with Coach Services.
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Investigated and documented all violations of compliance regulations to determine necessary improvements.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
- Evaluated new regulations for potential impact on business operations, taking proactive measures to ensure readiness for implementation.
- Demonstrated adaptability in response to evolving industry standards, maintaining best practices in a dynamic regulatory environment.
- Spearheaded investigations into potential violations, promptly addressing issues to maintain company reputation and avoid sanctions.
- Provided expert guidance on complex regulatory matters, enabling informed decision-making within the organization.
- Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.
- Developed and maintained system for tracking and reporting compliance violations.
- Developed comprehensive training programs to increase employee awareness of compliance requirements and expectations.
- Assisted in negotiating contracts with external partners, ensuring adherence to relevant regulatory requirements throughout the partnership lifecycle.
- Advised senior management on strategic planning initiatives, incorporating compliance considerations into decision-making processes.
- Designed risk assessment frameworks to evaluate organizational vulnerabilities and prioritize areas requiring attention.
- Warned violators of infractions or penalties.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Evaluated and monitored supplier and partner relationships to support compliance.
Field Trip and Athletic Trip Coordinator
Cleveland Metropolitan Schools
11.2013 - 06.2019
- Maintained a high level of client satisfaction by consistently delivering well-organized and memorable experiences.
- Handled complex situations calmly under pressure while maintaining the highest level of professionalism throughout all interactions.
- Increased overall efficiency through comprehensive management of travel logistics, including accommodations, transportation, and activities.
- Enhanced customer satisfaction with detailed pre-trip information and personalized itineraries.
- Collaborated with travel partners to secure optimal rates, improving budget management for clients.
- Assisted clients in selecting ideal destinations based on their specific needs and interests.
- Conducted thorough post-trip evaluations to identify areas for improvement and enhance future offerings.
- Actively participated in industry conferences and networking events to remain up-to-date on the latest trends, best practices, and emerging technologies within the travel industry.
- Continuously improved internal processes by identifying inefficiencies in workflow management systems.
- Stayed current on industry trends to provide informed recommendations to clients seeking unique experiences or emerging destinations.
- Negotiated contracts with suppliers for favorable terms, maximizing cost savings without sacrificing quality service delivery for clients.
- Provided exceptional support to travelers during trips, addressing concerns quickly and professionally.
- Designed customized travel packages that catered to client preferences, resulting in increased repeat business.
- Developed strong relationships with vendors to ensure seamless execution of travel plans.
- Ensured compliance with local laws and regulations during all stages of trip planning, minimizing potential legal issues for travelers or the company itself.
- Streamlined trip coordination by implementing efficient communication and organizational tools.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Payroll Specialist
Cleveland Metropolitan School District
11.2013 - 06.2018
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for over 200 Bus Driver, Bus Atttendant, and Mechanic employees to comply with predetermined company guidelines.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Reviewed time records for over 200 employees to verify accuracy of information.
- Streamlined payroll processing by implementing an automated timekeeping system.
- Assisted management in developing and tracking payroll budgets.
Education
High School Diploma -
Jane Addams Business Careers High School
Cleveland, OH05.1997
Skills
- Software Knowledge
- Policy understanding
- Performance Tracking
- New Hire Onboarding
- Decision-Making
- Documentation and Recordkeeping
- Employment Recordkeeping
- Microsoft Office
- Procedure Compliance
- Relationship Building
- Personnel Management
- Pre-Employment Screening
- Employment Data Tracking
- Compliance Monitoring
- Document Review
- Auditing processes
- Internal Audits
- Regulatory knowledge
- Compliance reviews
- Ethics management
- Risk Management
- Audit management
- Data Entry
- Compliance Reporting
- Records Management
- Critical Thinking
- Payroll Processing
- Time sheet review
- Payroll Administration
- Financial reports
- Payroll administration experience
- Accounts Payable
- Payroll Auditing
- Billing
- Employee File Maintenance
- Record-keeping
- Customer Service
- Employment Verification
- Time Tracking and Review
- Account Balancing
- E-Mail and Telephone Communication
- Maintaining files
- Dependable and Adaptable
- Employee Training
- Timekeeping
- Safety awareness
- Educational programming
- Cultural Sensitivity
- Transportation Coordination
- Time Management
- Creativity and Adaptability
- Clear Communication
- Team Leadership and Motivation
- Staff Training
- Guest Relations
- Crisis Management
Timeline
Onboarding Specialist
Cleveland Metropolitan School District
07.2020 - Current
Field Trip and Athletic Trip Coordinator
Cleveland Metropolitan Schools
11.2013 - 06.2019
Payroll Specialist
Cleveland Metropolitan School District
11.2013 - 06.2018
Compliance Officer
Cleveland Metropolitan Schools
10.2000 - Current
High School Diploma -
Jane Addams Business Careers High School
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