Erica McLennan

• Partnered with leadership to develop and implement effective HR policies and practices that will support strategic growth of business.
• Offered thought leadership regarding organizational and people-related strategy and execution.
• Provided timely information and/or education for all levels of company on HR issues.
• Educated, coached, and partnered with managers on performance management and employee development goals.
• Provided HR expertise in areas of feedback, employee relations, development and coaching, compensation, and organizational development.
• Participated in continual development of HR programs, such as recruiting retention, compensation, benefits, and Learning & Development
• Collaborated with HR team to champion and accelerate a culture of excellence in which people feel engaged and inspired to deliver top business results.
• Developed people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction.
• Analyzed and interpreted various types of employee reports (e.g., compensation, job levels, and attrition) to guide decision making and provide proactive solutions to their client group.
• Partnered with Learning & Development to work on value-added programs in areas of training, development, career mobility, and job performance.
• Educated team members on compensation practices, including compensation, performance feedback, performance calibration, and career transitions.

• Administering company retirement plans (traditional 401(k) and Roth) including eligibility and ERISA notifications, employee education and Assisting with all large-scale Benefit projects, including Retirement Plan fund and administrative changes, Implementations, Non-Discrimination Testing, 5500 filings, IRS Plan Audits
• Managed benefit inquiries and complaints to ensure quick, equitable, courteous resolution
• Researching, reconciling, and administering all company benefit plans
• Identified and collaborated with external consultants and attorneys on special projects as needed
• Maintained in-depth knowledge of legal requirements related to HR, reducing legal risks, and ensuring regulatory Compliance
• Provided reports from ADP and NCIS (SAP) requested by management
• Functioned as liaison to HR and Payroll providing timely and accurate payroll information and financial reporting.

• Partnered with the VP of Human Resources to grow the business through innovative human-resources practices
• Designed and presented management-training programs ranging from first-line supervisors to management
• Provided consultation, guidance and coaching to managers and employees across the organization
• Managed and resolved complex employee relations issues
• Conducts effective, thorough, and objective investigations
• Interpreting policy and procedure guidelines as needed for managers and staff
• Recruited, screened resumes, scheduled interviews and overseeing the HR new hire process
• Delivering new hire orientations
• Supported the Chief Human Resources Officer with the annual performance review process and compensation review cycle
• Conducted exit and stay interviews of voluntary terminations, analyzing trends and recommended solutions
• Internal Investigator for all departments and levels.

• Administering security access for HR systems
• Entered and approving all new Hires and Terminations
• Created, monitored, and updated human resources information systems, including hiring systems.

• Maintained human resources regulatory compliance with local, state and federal laws.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Recruited top talent to maximize profitability.
• Fostered positive work environment through comprehensive employee relations program.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
• Liaised between multiple business divisions to improve communications.

Managed employee benefit programs, including POS health; dental plan, vision, flexible spending account plans, life insurance programs, short and long term disability, COBRA, FMLA, and Worker's Compensation.Recovered over a half million dollars from providers HIP, Oxford and Cigna.
Conducted Audits for all benefits plans on a monthly basis.Established policies and procedures relating to all employee benefit programs and assures legal compliance for all plans. Managed existing wellness initiatives as well as create, develop and launch new programs that are in line with the company’s objectives. Occasional travel to offsite offices for open enrollment presentations and when transitioning newly acquired employees onto benefit plans.Consulted with insurance brokers in order to analyze benefit options, predict and control costs, discuss funding arrangements, and recommend value-added enhancements.Partnered with HR leadership and management to initiate benefits education and orientation sessions; coordinate development and distribution of annual total compensation statements, and maintain the accuracy of benefits information on IRC’s intranet.
Administered the pension plans, 403(b) plan, and benefit programs, including medical, wellness, dental, life and disability insurance, flexible spending.Counseled employees regarding retirement planning options, non-routine benefits coverage questions and exceptional needs. .Processing benefits separation notices to carriers in a timely manner and acted as liaison with outsourced COBRA processing service.Participated in addressing and resolving employee inquiries about the agency’s benefits programs in a timely and effective manner, including providing scheduled coverage on the function’s Benefits Hotline and responding to ad hoc questions as they occur.

• Created and updated records and files to maintain document compliance.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Trained and mentored new employees on industry practices and business operations.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Developed detailed plans based on broad guidance and direction.