Erica McMackin
Albany,OR
Summary
Dynamic professional with a proven track record at Veterans Of Foreign Wars Post 584, excelling in customer service and upselling techniques. Adept at managing inventory and balancing registers, I leverage strong communication skills and adaptability to enhance guest experiences and drive sales growth. A fast learner committed to delivering results.
Overview
7
7
years of professional experience
Work History
Bartender
Veterans Of Foreign Wars Post 584
Albany, OR
03.2022 - Current
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Greeted guests with friendliness and professionalism.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
Office Assistant
Possum Auto Body
Albany, OR
10.2018 - 08.2021
- Generated monthly payroll reports for management review.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Education
High School Diploma -
Stayton High School
Stayton, OR06-2005
Skills
- Time management
- Communication skills
- Upselling techniques
- Customer service
- Cash handling
- Fast learner
- Microsoft Office
- Multitasking Abilities
Timeline
Bartender
Veterans Of Foreign Wars Post 584
03.2022 - Current
Office Assistant
Possum Auto Body
10.2018 - 08.2021
High School Diploma -
Stayton High School