Erica McNally
Philadelphia,PA
Summary
Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills.
Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions.
Proficient in organizing, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Experienced non-medical Care Provider 15 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship.
Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
26
26
years of professional experience
Work History
Assistant
Special Education Department As A Student
09.2004 - 04.2005
- Monitored and ordered supplies and materials to keep office well stocked.
- Organized resources, records and personnel to accomplish aggressive targets.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed filing system, entered data and completed other clerical tasks.
Volunteer
Breast Cancer Association, Awareness Walk
10.1997 - 10.2005
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted additional items with beverages, increasing store sales.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with personnel to receive orders, direct activities, and communicate instructions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Caregiver, Special Needs
Self (My Own Son)
07.2008 - Current
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Travel Agent Assistant
Star Travel
06.2000 - 08.2000
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Teacher's Assistant
Tot-Time Daycare
07.1998 - 11.1998
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Set up playroom and childcare areas for safety and cleanliness.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
High School Diploma -
Frankford High School
Philadelphia, PA05.2005
Skills
- Community Service
- Material Handling
- Fundraising Events
- Spreading Awareness
- Soliciting Donations
- Filing Experience
- Organization
- Calendar Management
- Answer Telephone Calls
- Making Appointments
- Social Skills
- Physical Development
- Motor Skills Development
- Child Safety
- Educational Strategies
- Household Tasks
- Set Dressing
- Personal Hygiene Support
- Child Supervision
- Personal Care Assistance
- Baby Sign Language
- Patient Toileting
- Infant Care and Feeding
- Caring and Responsible
- Calendaring and Scheduling
- Walking Assistance
- Housekeeping
- Feeding Assistance
- Supporting Daily Living Needs
- 2 Year Certification in Basic Life Support (2023)
Timeline
Caregiver, Special Needs
Self (My Own Son)
07.2008 - Current
Assistant
Special Education Department As A Student
09.2004 - 04.2005
Travel Agent Assistant
Star Travel
06.2000 - 08.2000
Teacher's Assistant
Tot-Time Daycare
07.1998 - 11.1998
Volunteer
Breast Cancer Association, Awareness Walk
10.1997 - 10.2005
High School Diploma -
Frankford High School
Similar Profiles
Jennifer FinewoodJennifer Finewood
Instructional Specialist at NY State Department of Education Office of Special Education Regional Partnership CenterInstructional Specialist at NY State Department of Education Office of Special Education Regional Partnership Center
Galaletsang TladiGalaletsang Tladi
Educator Assistant at Gauteng Department Of Education (Bethesda Special School)Educator Assistant at Gauteng Department Of Education (Bethesda Special School)
Ashiya ShaimaAshiya Shaima
Speech and Language Pathologist- Grade 1 at Department of Special Education,All India institute of speech and hearingSpeech and Language Pathologist- Grade 1 at Department of Special Education,All India institute of speech and hearing