Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Erica McNeely

Brooklyn,NY

Summary

Dynamic and results-oriented Program Manager with over 10 years of experience leading cross-functional teams in the successful delivery of complex projects. Proven track record of driving efficiency, quality, and innovation through strategic planning and execution. Skilled in stakeholder management, budget oversight, and risk mitigation, with a keen ability to align project objectives with organizational goals. Adept at fostering collaborative relationships and leveraging strong communication skills to drive consensus and achieve project milestones. Passionate about driving continuous improvement and delivering exceptional results in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Commercial Payments Delivery Manager

WEX
12.2023 - Current

Strategic Accounts and Sales Enablement Program Manager

WEX
10.2021 - 12.2023
  • Actively leads multiple programs specifically for 3 largest, most complex travel accounts and partnerships worth $1Bn
  • Leads team of cross functional, cross product resources in establishment of program management standards and delivery of products and services through, “Go Live” of program or service
  • Built strong and effective working relationship with internal and external teams, while coaching delivery team(s) to success
  • Drive program ownership by ensuring program/ project terms and obligations are met
  • Initiate, plan, and execute portfolio of programs
  • Communicate to internal/ external stakeholders including executives to provide on-time, within estimates, quality deliverables that meet product expectations and customer satisfaction
  • Identify and implement project management best practices across programs
  • Create, maintain and communicate Risk Assessments and Plans to insure readiness of organization to support implementation process and deliverables
  • Interact with other internal corporate payment teams to accomplish project goals and assure solutions long term support plan
  • Negotiate pricing, billing terms & rebate structure
  • Utilize Salesforce to update client profiles, opportunities, tasks and contacts.

Senior Analyst Cabin Safety ASAP, Operations Safety

American Airlines
02.2011 - 09.2021
  • Verify appropriate implementation of follow-up actions through cross-functional collaboration
  • Protect the company from any harm by reporting federal aviation regulatory violations and engaging in regulatory compliance
  • Examine potential safety risks by monitoring real-time data
  • Ensure compliance with safety risks and mitigations standards by liaising with the leadership team
  • Extract actionable insights by compiling ad-hoc analysis, based on trends from within the ASAP program
  • Gather pertinent information through confidential investigation debriefs for all aircrafts damage, including key stakeholders
  • Oversee the responsibility of interacting with union and FAA on all data presentations, preparing and editing quarterly safety promotions newsletter, and updating the internal website with current data and trending topics on a regular basis
  • Address trending subjects by participating in leadership meetings and representing the program
  • Ascertain proper follow-up of policies and procedures from recent operational modifications by strategy collaboration meetings between operating groups
  • Served as an Active member on the Safety Go-Team which coordinates immediate action for emergencies 24/7
  • Included in-depth safety protocol knowledge of PPE, DG & all current disease world-wide that could be encountered at an accident site
  • Generated 27% increase in ASAP reporting during the COVID19 pandemic to identify and resolve safety related issues
  • Delivered updates regarding accomplishments on quarterly basis by implementing a promotional newsletter as part of the SMS (safety management system) process
  • Improved aviation safety by managing, analyzing, and following up on all cabin ASAP (aviation safety action program) reports
  • Evaluated data to forecast trends and emerging risks in order to formulate ways for mitigating the adverse impacts of risks
  • Improved process efficiency by proposing recommendations regarding Flight Service policies and procedures on the basis of trending errors and violations.

Sr. Analyst Audit & Analysis, Human Resources

American Airlines
12.2014 - 04.2015
  • Presented findings by accumulating monthly and quarterly audits for attrition, active, and total headcount movement
  • Assisted executive leadership in making decisions by analyzing movement trends
  • Negotiated favorable terms and conditions for contracts in close coordination with financial labor
  • Prioritized cost-saving opportunities by conducting cost analysis for attrition from the company.

Analyst Sales Resources, Cargo Marketing

American Airlines
09.2013 - 12.2014
  • Ascertained attainment of strategic initiatives by organizing and participating in weekly continuous improvement meetings
  • Provided a framework for necessary information to the sales team by assisting in the development and maintenance of cargo sales playbook
  • Stimulated engagement of the audience by updating and posting unique material at sales and marketing intranet sites
  • Delivered brief updates of the projects by crafting executive-level presentations on a monthly basis
  • Performed a broad range of tasks, such as gathering and forwarding short-term schedule changes regarding flights, managing ad-hoc projects for the merger, and helping in redesigning business extra programs
  • Coordinated the Cargo department merge for developing LUS (legacy US Airways) sales training
  • Integrated new staff members with the organization, culture and policies by designing a resource guide
  • Strengthened skillset of field sales and sales leadership through annual and recurrent selling skills training
  • Assured achievement of strategic goals of integrating two workforces by following up with the sales manager
  • Coordinated the planning and successful completion of co-location warehouse project while serving as project management coordinator along with engaging in overall SAWB (single airway bill) achievement for Cargo.

Finance Clerk, Tech Ops Finance

American Airlines
02.2011 - 09.2013

Education

Bachelor’s Degree - School of Urban and Public Affairs

University of Texas At Arlington
Arlington, TX
08.2009

Associates Degree - Applied Science

Tarrant County College
Hurst, TX
12.2006

Skills

  • Program Management
  • Organizational Development
  • Business Process Improvement
  • Customer Relationship Management
  • Stakeholder Engagement
  • Change Management
  • Problem Solving
  • Performance Metrics
  • Risk Assessment

Timeline

Commercial Payments Delivery Manager

WEX
12.2023 - Current

Strategic Accounts and Sales Enablement Program Manager

WEX
10.2021 - 12.2023

Sr. Analyst Audit & Analysis, Human Resources

American Airlines
12.2014 - 04.2015

Analyst Sales Resources, Cargo Marketing

American Airlines
09.2013 - 12.2014

Senior Analyst Cabin Safety ASAP, Operations Safety

American Airlines
02.2011 - 09.2021

Finance Clerk, Tech Ops Finance

American Airlines
02.2011 - 09.2013

Bachelor’s Degree - School of Urban and Public Affairs

University of Texas At Arlington

Associates Degree - Applied Science

Tarrant County College

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Erica McNeely