Erica McNulty
South Jordan,UT
Summary
Licensed Master Esthetician certified in laser hair reduction, laser vein and lesion removal, chemical peels, IPL Photo facial, microneedling, fractional lasers, eyelash extensions, make-up artistry, special effects, character and airbrushing expert. Most recent experience includes skin care, signature facials, waxing, peels, acne treatments microdermabrasion and advanced modalities such as RF microneedling, Virtue, Moxie and BBL. Client-focused and product sales driven Esthetician with a distinguished understanding of skin health. Dedicated to determining the proper treatments and products based on individual client needs. With over 18 years of extensive knowledge and experience in retail and product sales within the Aesthetics and Wellness Industry. Compassionate, empathetic and hardworking professional committed to maintaining the highest standards of service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scheduling Manager
Platinum Dental Services
South Jordan, UT
02.2024 - 07.2024
- Resolved customer complaints related to scheduling issues promptly and professionally.
- Created, maintained, and updated patient appointment schedules according to provider availability.
- Performed data entry tasks related to patient demographics, billing information, and insurance verifications, as needed.
- Coordinated with providers regarding patient appointment scheduling needs.
- Verified and entered insurance coverage for patients into the system.
- Coordinated with insurance companies to verify coverage and obtain necessary pre-authorizations.
Personal Assistant/Interior Design Assistant
Michelle Montgomery Interiors
Salt Lake City, UT
08.2023 - 04.2024
- Provided support to the lead designer in project management tasks, such as scheduling appointments, ordering materials, and coordinating tradespeople.
- Maintained precise documentation of project-related expenditures.
- Conducted site visits to measure spaces accurately before creating design plans.
- Researched and sourced interior design materials for clients, such as furniture, fabrics, wallpapers, lighting fixtures, and accessories.
- Captured images of completed interiors to record the details of the accomplished projects.
- Created a well-organized reference library for designers by arranging fabric swatches, wallpaper books, and additional samples.
Master Esthetician
Restore Hyper Wellness
Draper, UT
09.2022 - 07.2023
- Drove a 15 percent increase in first-quarter sales performance.
- Provided comprehensive knowledge of skin health services to clients, creating value and fostering trust.
- Organized and executed beauty events while actively promoting monthly specials to both new and existing clients.
- Consistently adhered to strict sanitation and sterilization protocols mandated by both regulations and spa policies.
Master Esthetician/Client Care Coordinator
Gallery of Aesthetics
South Jordan, UT
03.2022 - 08.2022
- Provided excellent customer service and skincare treatments to clients.
- Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
- Managed incoming calls efficiently, promptly returning client inquiries and coordinating appointment bookings.
- Enhanced clients' skin appearance using non-surgical procedures.
- Spearheaded development of personalized facial and body treatments tailored to meet unique client requirements.
- Educated clients on skincare techniques based on skin type and individual needs.
- Increased sales by consistently staying informed about retail products, enabling me to provide accurate information quickly and effectively convert queries into successful purchases.
- Efficiently managed patient appointments and procedures with the use of Symplast, Diamond Accelerator, Forever Booked and Podium software.
Master Esthetician
Skin Science Institute
Sandy, UT
06.2021 - 02.2022
- Performed daily consultations with clients before scheduling treatments.
- Educated clients on all treatment options.
- Executed laser hair removal and microdermabrasion procedures.
- Sterilized equipment and spa surroundings thoroughly for client treatments and overall experience and safety guidelines.
- Analyzed skin condition and made appropriate product recommendations for their at-home regimen.
- Fostered friendly, warm and exceptional customer experience at all times.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Stocked treatment rooms with proper supplies.
- Notified supervisor of supply needs to maintain stock of necessary items.
- Performed over 15 facials, chemical peels and waxing procedures per week.
Customer Service Specialist
Quip NYC Inc.
Draper, UT
08.2019 - 05.2020
- Effectively responded to customer inquiries via email, providing expert advice and knowledge regarding Quip products, offerings, subscription models and troubleshooting.
- Exceeded in biweekly performance reviews pertaining to quality scores and consistently hit company goals for cases solved per hour and cases solved per customer experience.
- Recorded actions taken, issues resolved and account information to effectively manage customer accounts.
- Promoted available products and services.
- Handled over 80 emails per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Customer Service Manager
Minute Fitness Inc
Salt Lake City, UT
01.2015 - 11.2018
- Managed department call volume of 100 + calls per day and coordinated department schedules to maximize coverage during peak hours.
- Utilized CRM Software to maintain client database.
- Supervised employee assessments to identify training requirements and design effective plans for reducing process delays.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
Product Sales Specialist
Kiehls Skincare – Nordstrom • La Jolla
San Diego, CA
09.2011 - 10.2013
- Provided product demonstrations and education for each client along with full skincare analysis.
- Created personal clientele book while building and maintaining those relationships.
- Inventory Control Created and maintained visual displays and product presentation.
- Revitalized product revenues to over 12% in one year.
Education
Master Esthetician Course - Aesthetics
Skin Science Institute of Laser & Esthetics
Sandy UT 02.2022
Mastery Make-up Design And Special Effects - Make-Up Artistry And Special Effects
MUD Make-Up Designory
Burbank, CA08.2008
Associate of Arts - Beauty Industry Merchandising And Marketing
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CA06.2005
Skills
- Utah licensed Master Esthetician
- Waxing and laser hair removal
- Retail sales
- Public health codes knowledge and OSHA standards
- Exceeds with sanitation guidelines
- Relationship building and management
- Customer focused
- Professional and compassionate demeanor
- Sales expertise
- Employee training and development
- Micro Medi-Lift knowledge
- Networking and Marketing
- CRM, Zendesk, Salesforce, Slack, MS Suite, Mind & Body Word and Excel use
- Excellent team player and time management
- Injections safety
- PCA Skin, Image Skincare, SkinCeuticals, SkinMedica, Obagi, Epionce, Elta MD, iS Clinical, Skin Better, Circadia and Hydropeptide expert
Certification
- Esthetics- Laser Hair Reduction, IPL, Veleshape 2021
- Completion of Advanced Exfoliation- Chemical Peels, Microneedling, Microdermabrasion 20Veleshape
- Completion of SSI Classic Eyelash Extension Training 2021
- Certificate of Achievement- Has fulfilled all requirements for the Comprehensive Master Esthetics 1200 Hour Course 2022
- Certificate of Achievement- Has fulfilled all requirements for the Comprehensive Master Esthetics 1200 Hour Course 2022
- Master Make-up Artistry Certification MUD aka Make-up Designory Burbank CA 2008
Timeline
Scheduling Manager
Platinum Dental Services
02.2024 - 07.2024
Personal Assistant/Interior Design Assistant
Michelle Montgomery Interiors
08.2023 - 04.2024
Master Esthetician
Restore Hyper Wellness
09.2022 - 07.2023
Master Esthetician/Client Care Coordinator
Gallery of Aesthetics
03.2022 - 08.2022
Master Esthetician
Skin Science Institute
06.2021 - 02.2022
Customer Service Specialist
Quip NYC Inc.
08.2019 - 05.2020
Customer Service Manager
Minute Fitness Inc
01.2015 - 11.2018
Product Sales Specialist
Kiehls Skincare – Nordstrom • La Jolla
09.2011 - 10.2013
Master Esthetician Course - Aesthetics
Skin Science Institute of Laser & Esthetics
Mastery Make-up Design And Special Effects - Make-Up Artistry And Special Effects
MUD Make-Up Designory
Associate of Arts - Beauty Industry Merchandising And Marketing
FIDM/Fashion Institute of Design & Merchandising
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