Erica Meaux-Carroll

Operate the property within financial guidelines

Perform daily physical inspections of the property and coordinate with the maintenance team

Maintain direct supervision of all staff, including work schedules, the delegation of duties, and conflict resolution

Interview and hire all property employees

Ensure all AMC policies and procedures are upheld and infractions are properly reported

Meet leasing objectives by ensuring proper sales techniques are used including first-hand leasing

Exercise independent judgment and discretion to handle and resolve resident requests or concerns

Take responsibility for administrative duties including required reporting

Implement, design, and maintain a resident retention program, i.e., newsletter, resident referral program, and/or social activities

Design/maintain a marketing and advertising concept for property staff to implement

Ensure property compliance with OSHA, Fair housing, and AMC safety guidelines

Investigate and/or report any incidents regarding the residents, employees, vendors or others regarding the property

Oversee file management and run assigned reports

Utilize proper customer service and sales techniques and ensure an efficient and courteous response to all resident requests

Collect all monies due and oversee audit evictions, potential skips, and move-outs by walking units to evaluate occupancy

Communicate with outside legal counsel during the eviction process

Finalize move in/out and renewals files and enter data into property management software

Oversee resident renter’s insurance procedure

Collect deposits and process future residents’ applications

Ensure the model/target apartments are ready for show and maintain a clean workspace

Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all company and community policies and ensure understanding of required application information, screening process, policies, and procedures

Maintain contact with all apartment locator services and local businesses to provide informational material

“Shop” surrounding or competing properties and conduct outreach marketing

Develop and maintain on-going resident retention programs

Report unusual or extraordinary circumstances regarding the property or residents

Maintain a professional appearance and conduct at all times

Collect a deposit and process future residents’ applications

Ensure the model/target apartments are ready for show and maintain a clean workspace

Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all community policies and ensure understanding of required application information, screening process, policies, and procedures.

Utilize proper customer service and sales techniques

Maintain contact with all apartment locator services and local businesses to provide informational material

“Shop” surrounding or competing properties and conduct outreach marketing

Develop and maintain on-going resident retention programs

Create new move-in resident files and assist with the ongoing file maintenance

Report unusual or extraordinary circumstances regarding the property or residents

Handle resident requests and complaints courteously and efficiently

Strengthened parent-school communication by organizing and leading regular meetings, addressing concerns, and providing updates on school initiatives.

Provided support to families in need by connecting them with relevant resources within the community.

Organized educational workshops for parents on topics such as literacy development, homework strategies, and healthy lifestyles, empowering families to better support their children''s learning at home.