Erica Melgoza
Pasadena,CA
Summary
Experienced healthcare administrative professional with a B.S. in Health Administration and over 10 years supporting clinical teams in fast-paced environments. Specialties include patient registration, insurance verification, claims processing, and EHR navigation. Committed to HIPAA compliance and enhancing operational efficiency through accurate workflows.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Patient Care Coordinator/Receptionist
Annie A Barseghian MD Inc.
Pasadena, CA
06.2024 - Current
- Answered incoming phone calls promptly
- Check patients in and out
- Collected patient payments, ensuring accuracy and compliance with billing standards
- Billed insurance companies for patient services, facilitating timely reimbursement
- Processed insurance claims, reducing delays and ensuring prompt resolution
- Posted payments to patient accounts accurately
- Responded to patient emails in a timely manner
Patient Care Coordinator/Receptionist
Southern California Heart Specialist
Pasadena, CA
08.2020 - 06.2024
- Checked in and out patients, ensuring smooth patient flow and timely services.
- Coordinated scheduling for TEE, cardioversions, and angiograms to optimize patient care.
- Schedule echocardiograms, stress tests, and loop implants
- Processed patient referrals to specialists in a timely manner.
- Provided translation services for Spanish-speaking patients, facilitating effective communication and enhancing patient experience.
- Responded to incoming phone calls from patients and staff.
Patient Care Coordinator/Receptionist
Huntington Ear Nose/Throat and Neck Specialist
Pasadena, CA
12.2019 - 03.2020
- Checked in and out patients to ensure smooth appointment flow
- Confirmed patient appointments to reduce no-show rates
- Verified patient insurance coverage before appointments
- Collected payments to manage patient accounts effectively
- Schedule procedures
- Place/follow up on referrals for MRIs, X-rays and Ultrasounds
- Call/fax pharmacies for refills or new prescriptions
- Performed data entry in the Patient Chart Manager system in PCM (Patient Chart Manager)
Call Center Representative
Chapcare
Pasadena, CA
02.2017 - 12.2019
- Answered 75+ daily phone calls to schedule appointments and resolve patient inquiries, enhancing patient satisfaction
- Called patients to schedule appointments, consistently double-checking information and availability
- Scheduled and confirmed patient appointments for follow-ups and consultation services in a busy medical office with 13 providers and 8 facilities
- Interviewed patients to verify information and record medical history, ensuring accurate documentation of visit purpose
- Interviewed patients to collect medical information and insurance details
- Updated patient financial information to ensure accuracy
- Verified various insurance types, including Medicare, Medical, HMO, and PPO, to ensure patient coverage.
- Verified prescriptions by contacting the physicians' office and sending refill requests
- Updated referrals on patient charts
Medical Administrative Assistant/Receptionist
Nicali Sports Medicine And Assoc
Pasadena, CA
01.2015 - 02.2017
- Checked patients in, verified insurance information, compiled new patient forms, scheduled appointments, and updated patient files to ensure seamless patient intake process
- Experienced in front and back offices, controlling patient flow, collecting payments, and assisting in the delivery of quality healthcare
- Communicated with patients by phone and in writing for appointment confirmations and updates on care
- Collected forms, copied insurance cards to coordinate patient information for billing and insurance processing
- Organized charts, documents, and supplies to streamline team operations and enhance workflow
- Prepared treatment rooms for patients and medical equipment, including cleaning surfaces and restocking supplies
- Scanned patient charts using batch processing to ensure efficient digital storage.
- Worked in collaboration with radiologists
Education
Bachelor of Science - Health Administration
University of Phonexix
02-2026
Medical Administrative Assistant -
NorthWest College
Pasadena, CA06-2014
Skills
- Medical office experience
- Insurance verification
- Medical terminology
- Patient charting
- Triage
- Patient coordination
- Medical billing
- Referral coordination
- Patient communication
- HIPAA compliance
- Spanish language proficiency
Certification
Communication (BSHA), May 2026 to Present
Timeline
Patient Care Coordinator/Receptionist
Annie A Barseghian MD Inc.
06.2024 - Current
Patient Care Coordinator/Receptionist
Southern California Heart Specialist
08.2020 - 06.2024
Patient Care Coordinator/Receptionist
Huntington Ear Nose/Throat and Neck Specialist
12.2019 - 03.2020
Call Center Representative
Chapcare
02.2017 - 12.2019
Medical Administrative Assistant/Receptionist
Nicali Sports Medicine And Assoc
01.2015 - 02.2017
Bachelor of Science - Health Administration
University of Phonexix
Medical Administrative Assistant -
NorthWest College