Erica Mendoza
Santa,CA
Summary
Looking to find a career in a customer service role to enhance my people skills and ability to learn more in the filed I am providing support for.
Overview
8
8
years of professional experience
Work History
Production Scheduler
ASSA ABLOY Inc.
10.2020 - Current
- Optimized production schedules by closely monitoring resources and adjusting timelines accordingly.
- Tracked progress of goods during manufacturing.
- Updated management and clients on progress of production.
- Developed scheduling for certain tasks so that goods will be available when needed.
- Maintained accurate records and handled purchase orders.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
Quality Control Inspector
ASSA ABLOY Inc.
07.2017 - 10.2020
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Assembler
Records Technology Inc - Express
09.2016 - 12.2016
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Customer Service
Ross Dress for Less
04.2016 - 09.2016
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
High School Diploma -
Santa Paula Union High School
Santa Paula06.2000
Skills
Knowledge of manufacturing
Production Coordination
Material Requirement Planning
Demand forecasting
Email Etiquette
Payment Processing
Cash Handling
Quality Control
Visual Inspection
Product Inspection
Visual inspections
Timeline
Production Scheduler
ASSA ABLOY Inc.
10.2020 - Current
Quality Control Inspector
ASSA ABLOY Inc.
07.2017 - 10.2020
Assembler
Records Technology Inc - Express
09.2016 - 12.2016
Customer Service
Ross Dress for Less
04.2016 - 09.2016
High School Diploma -
Santa Paula Union High School
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