Erica Mendoza

• Patrolling assigned areas to ensure the safety and security of staff, visitors, and property.
• Monitoring security systems and responding to alarms or incidents promptly, maintaining a calm and professional demeanor.
• Customer Service: Interacting with visitors, employees, and clients in a professional and friendly manner, providing assistance and answering questions to ensure a positive experience.
• Access Control: Managing entry points, verifying credentials, and ensuring authorized access.
• Incident Reporting: Documenting and reporting any incidents, hazards, or irregularities as required.
• Conflict Resolution: Diffusing potential conflicts and addressing concerns while maintaining a peaceful and secure environment.
• Flexibility & Adaptability: Assisting with additional tasks as needed, ensuring smooth operations at all times.

• Delivered compassionate personal care to clients, including assistance with daily living activities, medication management, and mobility support.
• Fostered a supportive and respectful environment by actively listening to clients’ needs and providing emotional support.
• Collaborated with healthcare professionals and family members to ensure coordinated and comprehensive care.
• Documented patient progress, health status, and any changes in care plans, maintaining confidentiality and privacy.

• Assisted with patient intake, appointment scheduling, and managing electronic health records (EHR).
• Performed basic medical assisting tasks, including taking vital signs (e.g., blood pressure), preparing patients for exams, and assisting with minor procedures under supervision.
• Answered phones professionally, verified insurance coverage, and updated patient information accurately.
• Collaborated with healthcare providers to ensure efficient patient flow and timely care.

• Completed foundational coursework in cognitive psychology, human behavior, and research methods.
• Gained experience in critical thinking, data analysis, and understanding human motivation and mental health.
• Studied key areas of psychology including developmental, social, and abnormal psychology, building a strong foundation in behavioral science.
• Developed analytical and interpersonal skills through group projects, case studies, and research-focused coursework.

• Mastered 100+ professional and technical skills across 15+ core areas, including office administration, scheduling, and records management.
• Applied knowledge of medical terminology, health insurance policies, and HIPAA compliance to ensure accuracy and confidentiality.
• Enhanced workplace efficiency by developing strong computer proficiency, business writing, and financial record-keeping skills.
• Strengthened communication and public relations abilities through professional telephone procedures and client interactions.
• Successfully completed work-based internships, gaining hands-on experience and demonstrating adaptability in fast-paced environments.