Planning all South Florida region technicians’ schedules and mapping their territories geographically
Managing a team of people to logistically get techs schedules as efficient as possible each day.
Overseeing 2 regions and managing future work orders for over 18K customers.
Problem Solving techs schedules and customer complaints
Support 9 branches and their staff
Prior position in Terminix: Daily, weekly and monthly record keeping on new agent's scorecard; handling escalated supervisor calls
Scheduling customers for re-inspections and taking damage claims, taking corporate complaints
Offering customers free home inspections to drive the company's business.
Taking a minimum of 90 calls a day during peak season.
Specializes in billing inquiries/misapplied payments, refunds and retention
Emailing/Mailing out invoices/sales agreements and finance loans documentation
Assist training facilitator in admin duties as well and coach and set up new hires with system processes
Personal Driver
Uber, Lyft & Veyo Taxi
01.2015 - 01.2017
Safely transport passengers to and from their destination
Adhere and in compliance to Arizona State Highway laws
Excellent customer service with a rider/driver rating system
Merchandiser/Sales Representative
Mission Tortillas
Phoenix, Arizona
01.2011 - 01.2015
Supported Store Directors in the planning and executing POS ads for displays on upcoming events & holidays
Provided excellent service to our customers
Assured prompt delivery with plenty of product to stores and merchandise shelves with proper rotation
Merchandiser
Hostess Brands Incorporated
Phoenix, Arizona
01.2008 - 01.2012
Safely and properly helped route drivers load and unloaded truck when the product was delivered to warehouse
Properly merchandised shelves aligning the product with the proper weights and measures department
Assessed inventory and assisted District Sales Managers in accurate billing at the depot
Facilitated resets& built displays for upcoming holidays and special POS ads
Route Sales Representative
Frito Lay/Pepsico
Phoenix, Arizona
01.2007 - 01.2011
Properly merchandised and rotated every item everyday
Assisted Store Directors with POS ads, sold in displays gained more holding upcoming events & holidays
Exceeded sale quotas every week & month ranging from 20K to 45K
Performed clerical and sale related functions to ensure proper delivery
Administrative Assistant/Transitioned to Direct Hire Recruiter
Kelly Services
Phoenix, Arizona
01.2004 - 01.2006
Human Resource duties such as I-9’s, W2’s, W-9, and background checks
Received employment orders, logged them in database conducted interviews
Made 100 out bound calls to gain clients and continuing to add to my pipeline
Attended networking mixers and posted my contact information at local Chamber of Commerce
Answered phone calls that dealt with payroll inquiries, invoices, expenditure reports, positions available, benefit questions, and job fairs
Updated personal information, general office administration, delivered pertinent information to clients
Assisted Branch Manager
Exceeded quotas every week and month ranging from 2k to 20K per customer
Received employment orders, logged them in database, pre-screened over the phone potential candidates, interviewed candidates for positions we had, tested on site candidates in customer service, call center, clerical, data entry and all Microsoft office applications that applied
Facilitated employee placement and terminated employees
<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC
Product Manager/Senior Client Services Rep./Implementation & Training Specialist at Cardinal Tracking, Inc.Product Manager/Senior Client Services Rep./Implementation & Training Specialist at Cardinal Tracking, Inc.
<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD