Overview
Work History
Timeline
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Erica Mercer

Glendale,AZ

Overview

22
22
years of professional experience

Work History

Senior CSR/Training Assistant/DSC-Executive Client Services/Logistics

Terminix
Glendale, Arizona
01.2018 - Current
  • Planning all South Florida region technicians’ schedules and mapping their territories geographically
  • Managing a team of people to logistically get techs schedules as efficient as possible each day.
  • Overseeing 2 regions and managing future work orders for over 18K customers.
  • Problem Solving techs schedules and customer complaints
  • Support 9 branches and their staff
  • Prior position in Terminix: Daily, weekly and monthly record keeping on new agent's scorecard; handling escalated supervisor calls
  • Scheduling customers for re-inspections and taking damage claims, taking corporate complaints
  • Offering customers free home inspections to drive the company's business.
  • Taking a minimum of 90 calls a day during peak season.
  • Specializes in billing inquiries/misapplied payments, refunds and retention
  • Emailing/Mailing out invoices/sales agreements and finance loans documentation
  • Assist training facilitator in admin duties as well and coach and set up new hires with system processes

Personal Driver

Uber, Lyft & Veyo Taxi
01.2015 - 01.2017
  • Safely transport passengers to and from their destination
  • Adhere and in compliance to Arizona State Highway laws
  • Excellent customer service with a rider/driver rating system

Merchandiser/Sales Representative

Mission Tortillas
Phoenix, Arizona
01.2011 - 01.2015
  • Supported Store Directors in the planning and executing POS ads for displays on upcoming events & holidays
  • Provided excellent service to our customers
  • Assured prompt delivery with plenty of product to stores and merchandise shelves with proper rotation

Merchandiser

Hostess Brands Incorporated
Phoenix, Arizona
01.2008 - 01.2012
  • Safely and properly helped route drivers load and unloaded truck when the product was delivered to warehouse
  • Properly merchandised shelves aligning the product with the proper weights and measures department
  • Assessed inventory and assisted District Sales Managers in accurate billing at the depot
  • Facilitated resets& built displays for upcoming holidays and special POS ads

Route Sales Representative

Frito Lay/Pepsico
Phoenix, Arizona
01.2007 - 01.2011
  • Properly merchandised and rotated every item everyday
  • Assisted Store Directors with POS ads, sold in displays gained more holding upcoming events & holidays
  • Exceeded sale quotas every week & month ranging from 20K to 45K
  • Performed clerical and sale related functions to ensure proper delivery

Administrative Assistant/Transitioned to Direct Hire Recruiter

Kelly Services
Phoenix, Arizona
01.2004 - 01.2006
  • Human Resource duties such as I-9’s, W2’s, W-9, and background checks
  • Received employment orders, logged them in database conducted interviews
  • Made 100 out bound calls to gain clients and continuing to add to my pipeline
  • Attended networking mixers and posted my contact information at local Chamber of Commerce
  • Answered phone calls that dealt with payroll inquiries, invoices, expenditure reports, positions available, benefit questions, and job fairs
  • Updated personal information, general office administration, delivered pertinent information to clients
  • Assisted Branch Manager
  • Exceeded quotas every week and month ranging from 2k to 20K per customer
  • Received employment orders, logged them in database, pre-screened over the phone potential candidates, interviewed candidates for positions we had, tested on site candidates in customer service, call center, clerical, data entry and all Microsoft office applications that applied
  • Facilitated employee placement and terminated employees

Timeline

Senior CSR/Training Assistant/DSC-Executive Client Services/Logistics

Terminix
01.2018 - Current

Personal Driver

Uber, Lyft & Veyo Taxi
01.2015 - 01.2017

Merchandiser/Sales Representative

Mission Tortillas
01.2011 - 01.2015

Merchandiser

Hostess Brands Incorporated
01.2008 - 01.2012

Route Sales Representative

Frito Lay/Pepsico
01.2007 - 01.2011

Administrative Assistant/Transitioned to Direct Hire Recruiter

Kelly Services
01.2004 - 01.2006
Erica Mercer