Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Merchant

Jackson

Summary

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Soulshine Gluckstadt LLC
11.2023 - Current
  • Experience with Excel
  • Experience with making schedules
  • Experience with processing quoted numbers of sales
  • Experience with taking inventory
  • Experience with logging invoices
  • Supervised daily operations, ensuring compliance with health and safety standards.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Dental Assistant

UMMC School of Dentistry
11.2021 - 11.2023
  • I was the assistant to Dr. Kimberly Wade and Dr. James Lott. I learned so much from both of them.
  • Managed patient records using digital systems, ensuring accuracy and confidentiality compliance.
  • Implemented process improvements that reduced patient wait times and increased satisfaction.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.

Front Desk Receptionist

Trustcare Urgent Care
09.2020 - 10.2021
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Coordinated communication between departments to facilitate smooth workflow and customer service.
  • Assisted in training new reception staff, enhancing team performance and service quality.
  • Implemented office procedures that improved response times to inquiries and requests.
  • Utilized multi-line phone systems to handle high call volumes effectively while maintaining professionalism.
  • Maintained accurate records of appointments, correspondence, and client interactions for reference and follow-up.
  • Developed relationships with clients, fostering a welcoming atmosphere and encouraging repeat visits.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Education

CDA - dental assistance

accelerated dental assistant academy
Jackson, MS
11.2019

High school or equivalent - undefined

Wingfield High School
Jackson, MS
05.2013

Skills

  • Sales proficiency
  • CPR certified, Time management
  • Customer engagement
  • Team coordination
  • Patient Care
  • Leadership
  • Management
  • Store management
  • Efficient cash transactions
  • Inventory tracking expertise
  • Communication skills (10 years)
  • Supervising experience
  • Assistant manager experience
  • Workforce management
  • Employee shift coordination

Timeline

Assistant Manager

Soulshine Gluckstadt LLC
11.2023 - Current

Dental Assistant

UMMC School of Dentistry
11.2021 - 11.2023

Front Desk Receptionist

Trustcare Urgent Care
09.2020 - 10.2021

High school or equivalent - undefined

Wingfield High School

CDA - dental assistance

accelerated dental assistant academy

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