Summary
Overview
Work History
Education
Skills
Interests
Timeline
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ERICA M. HERNANDEZ

Danbury,CT

Summary

Experienced educator dedicated to academic excellence. Equipped with comprehensive teaching experience. Recognized for creating collaborative environments and adapting to diverse student needs. Proficient in curriculum development, student mentorship, and integrating educational technology. Reliable team player focused on achieving measurable outcomes and enhancing student success.

Overview

2026
2026
years of professional experience

Work History

Program Assistant/Trio Student Support Services

CT STATE NORWALK COMMUNITY COLLEGE
  • Strong communication skills with Trio Director, counselors, diverse student population, teaching faculty and other departments.
  • Enhances program visibility by coordinating with in-house marketing team.
  • Provides administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Supports planning and coordination of field trips, workshops and associated activities.
  • Proficient in digital software Blumen and Student Access and physical filing systems with retrieval of documents as required.
  • Trains and supervises student workers on office policies and procedures.
  • Prepares annual performance and budget reports required by federal government for TRIO program.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Coordinates completion of contracts between TRIO and Human Resources.
  • Volunteers to enhance physical environment of office for students and staff.

Adjunct Professor (Career and Success)

CT STATE NORWALK COMMUNITY COLLEGE
08.2023 - Current
  • Taught Career and Success course, providing instruction to up to 30 undergraduate students.
  • Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
  • Mentored students on academic and career aspirations, providing guidance that led to significant improvements in their academic performance and career choices.
  • Boosted class participation rates by fostering a positive and collaborative learning environment.
  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
  • Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.

Adjunct Professor (Business Department)

MOUNT SAINT VINCENT
08.2020 - 05.2024


  • Taught Human Resources 101, Marketing 101 and Co-taught Business Strategy, Business Law providing instruction to up to 30 undergraduate students.
  • Guided students in researching, structuring and presenting projects..
  • Built strong rapport with students through class discussions and academic advisement.
  • Incorporated instructional technologies in course delivery for both in-class and online instruction.
  • Created excitement and enthusiasm in classroom by delivering engaging subject matter.
  • Created syllabus and instructional plans for each class session in accord with stated course objectives.
  • Taught diverse student population by employing various learning styles and abilities.

Account Solution Analyst

KONICA MINOLTA
06.2018 - 02.2020


  • Communicated and explained business requirements to sales team members to understand and implement functional demands.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Post sales support engaging with present and future customers.
  • Worked well in fast-paced, high-volume environments
  • Served as a liaison between technical teams and non-technical stakeholders, simplifying complex concepts for improved communication and understanding.
  • Enhanced customer satisfaction by providing timely support and addressing issues during the solution implementation process.
  • Improved solution implementation by conducting thorough business analysis and identifying client requirements.
  • Designed customized solutions that catered to specific client needs, resulting in increased customer loyalty and retention rates.
  • Led training sessions for end-users, ensuring successful adoption of new solutions within the organization.

CSR: Customer Service Representative

KONICA MINOLTA
05.2006 - 06.2018
  • Identified and scheduled the necessary resources to properly address the customer's needs
  • Created customized curriculum to properly address and train each specific customer needs and sales team.
  • Created, presented, and managed all timelines and schedules as they related to the customer
  • Provided summary reports about the status and completion of end-user training
  • Maintained proficiency with Konica Minolta Business Solutions' entire digital product line
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with upper management to develop best practices for consistent customer service delivery.

Assistant to the President and Vice President

ENCHANTE
04.2002 - 05.2006


  • Annual inventory and showroom redesign with upper management
  • Oversaw training and orientation of all new staff members
  • Coordinated resources and logistics for special projects, ensuring timely completion and alignment with organizational goals.
  • Ensured smooth transitions between appointments and events by preparing detailed itineraries and briefing materials for the president.
  • Served as a reliable point of contact for external stakeholders seeking information or assistance from the President''s office.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Education

Doctoral - Instructional Leadership in Higher Education

Western Connecticut University

Doctoral - Higher Education

Capella University

Master of Business Administration - Project Management

Keller University

Associate - network systems administration

DeVry University
04.2025

Bachelor of Arts - Industrial and Organizational Psychology

Manhattan College
Riverdale, New York
12.2017

Skills

  • Supervise student workers and tutors
  • Experience with Blackboard, Canvas, LMS, Banne
  • Creative problem solving
  • Database management Blumen and Student Access
  • Activity planning
  • Driven and outgoing
  • Event coordination
  • Powerpoint presentations
  • Project management
  • Expense reports
  • Lesson planning
  • Training coordination
  • Classroom management
  • Student counseling
  • Student records management
  • Excel spreadsheets
  • Supply restocking
  • Teamwork
  • Assist in orientation of incoming students
  • Maintain confidential student records
  • Proficient in Microsoft Office, Word, Excel, Outlook, Teams
  • Proficient in SAP and CRM

Interests

  • Hiking
  • Gardening
  • Running

Timeline

Adjunct Professor (Career and Success)

CT STATE NORWALK COMMUNITY COLLEGE
08.2023 - Current

Adjunct Professor (Business Department)

MOUNT SAINT VINCENT
08.2020 - 05.2024

Account Solution Analyst

KONICA MINOLTA
06.2018 - 02.2020

CSR: Customer Service Representative

KONICA MINOLTA
05.2006 - 06.2018

Assistant to the President and Vice President

ENCHANTE
04.2002 - 05.2006

Doctoral - Higher Education

Capella University

Master of Business Administration - Project Management

Keller University

Associate - network systems administration

DeVry University

Bachelor of Arts - Industrial and Organizational Psychology

Manhattan College

Program Assistant/Trio Student Support Services

CT STATE NORWALK COMMUNITY COLLEGE

Doctoral - Instructional Leadership in Higher Education

Western Connecticut University

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ERICA M. HERNANDEZ