Erica Michelle March
Summary
Experienced with employee relations, recruitment, and policy development. Utilizes strategic planning to enhance organizational effectiveness. Strong understanding of talent management and compliance.
Professional with strong background in Human Resources, prepared for this role. Expertise in recruitment, employee relations, and policy implementation. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, talent acquisition, and performance management.
Diligent Human Resource Specialist with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Human Resource Specialist
Federal Bureau of Prisons
04.2023 - Current
- As a Human Resources Specialist, I have managed the full hiring cycle, from sourcing candidates and conducting interviews to extending job offers and overseeing new hire onboarding and orientation. I have administered employee benefits programs, developed compensation structures, and ensured compliance with regulations. I have assisted resolving workplace conflicts, managed disciplinary procedures, and fostered a positive employee relations environment. I have assisted with performance review process, set goals, and provided feedback to employees and managers. I have Coordinated training sessions, developed training materials, and tracked employee progress and career development. I have implemented HR policies, ensuring adherence to labor laws, and maintained accurate and confidential employee records. I have implemented programs to foster a positive company culture and improve employee satisfaction and retention.
- Series: 0201 - Grade: 9
- Hours per week: 40
Captain Secretary
Federal Bureau of Prison
12.2018 - 04.2023
- My duties and responsibilities as the Captain Secretary are answering calls, taking messages, filing and maintaining daily/weekly/monthly agendas and paperwork. I'm the Government Purchase Card Holder and Accountable Property Officer for the Correctional Service Department. I have prepared purchase orders and requests for purchase. I have prepared amendments and I have considered mandatory sources for procurement actions. I have scheduled conferences, staff meetings, or training programs and created meeting minutes for distribution to staff and supervisors. I have maintained a tracking system for incoming/outgoing correspondence. I have responded to administrative/technical questions from upper level management. I have participated in a budget and/or salary workforce utilization meeting. I have assisted in the completion of solicitation/offer award forms, release of claim from contract closeout forms or standard modification forms. I have provided technical information to field personnel by e-mail. I have drafted instructional memorandums and I have prepared inter-office memos. I have discussed procurement topics with Financial Management information. I have obtained wage rate information from the Department of Labor. I have spoken with officers to obtain information. I have evaluated proposals for conformance to contracting regulations, program statements or other instructional/regulatory materials and I have utilized simplified acquisition procedures. I have determined contract acquisitions method and type of contract. I have reviewed requisitions to determine proper specifications or purchase descriptions are included in solicitation documents. I have evaluated bids or proposals for compliance with specifications or purchase descriptions and applicable clauses. I have met with commercial representatives to discuss procurement needs, quality of items, current market prices, and delivery schedules. I have knowledge of procurement techniques and administrative procedures and the ability to interpret and apply procurement regulations.
- Series: 0318 - Grade: 06
- Hours per week: 40
Time and Attendance Clerk
Federal Bureau of Prison
10.2016 - 12.2018
- Perform attendance functions that include complete and record employee time and payroll data, compute employees time worked and maintain attendance records and sensitive but unclassified files of more than 450 employees. Perform day-to-day administrative tasks. Provide information to supervisors and co-workers by telephone, in written form, e-mail, or in person. I have good knowledge of office terminology, procedures and equipment, working knowledge of computer software applications to produce various formats, such as correspondence and reports, ability to understand and carry out oral and written instructions, ability to file alphabetically, ability to deal with people effectively, ability to establish and maintain effective working relationships with supervisors, co-workers and personnel. I have made work assignments according to individual abilities and scheduled workflow in keeping with security needs. Kept work area clean, orderly, and free from safety hazards. I have prepared responses to unusual or unique personnel. I have composed memorandum for supervisor's signature. I have resolved employee issues regarding benefits. I have provided technical assistance to personnel assistant and I have answered technical questions regarding OPM and agency personnel. Perform other job related duties as assigned.
- Series: 0303 - Grade: 05-2
- Hours per week: 40
Correctional Officer
Federal Bureau of Prison
11.2015 - 10.2016
- Assume a high level of responsibility for the care and custody of assigned offenders through knowledge of and adherence to laws, rules, regulations, and standard operating procedures governing the Federal Bureau of Prison. I have researched information related to a possible career in corrections or law enforcement & I have indicated interested in working in a correctional institution during an interview. I have experience supervising an inmate crew on a daily basis in a correctional institution. I have provided training to new workers & I have organized work assignments. Conduct searches for contraband, provide security, analyze contraband, feed and supervise offenders in housing areas. I have served as team lead on work assignments. Work inclement weather, long periods of sitting and standing, climbing stairs and ladders to reach assigned areas, and working heights.
- Series: 0007 - Grade: 05-1
- Hours per week: 40
Monitor I
Geo
09.2014 - 11.2015
- Provide security and custody of the residents, including observing actions of the residents, squatting and bending to conduct "pat" searches of the residents. Conduct random searches for contraband, feed and supervise residents in housing dorm. Transfer residents and transport residents by vehicles, and perform urinalysis of residents. I have given opening remarks and conducted activities to stimulate participation during a conference or training session. I have supervised unit orderlies in a housing unit and motivated them to maintain a high sanitation level and I have served as a program manager on a collateral basis for a Special Emphasis program. I have provided information to management on performance program, and training requirements.
- Hours per week: 40
Assistant Store Manager
Family Dollar
04.2011 - 09.2014
- Communicated directly with customers by phone, electronically or face to face. Provided customers with technical support using maintenance procedures created with company products. Answer questions and resolve customer inquiries and concerns. Ensure a clean well-stocked store for customers. I have laid out work and materials and I have followed checks and made necessary adjustments. I assisted the Store Manager in ordering merchandise, record keeping, analyze sales, payroll, scheduling and bank deposits and receipts. Met with other team managers to discuss possible improvements in customer service and company products. Trained and coached team members to deliver a high standard of customer service. Assume management responsibilities in absence of Store Manager. I have requested and processed certificate of eligible candidates and I have prepared and processed merit promotion certificates. I have determined applicant qualifications for position and I have audited promotion board files for adherence to HR policy. I have the ability to follow general instructions used for repairs; and I have followed manuals and procedures to complete work. I have followed instructions to complete manufacturing operations. I have researched and identified resources to answer personnel questions. I have responded to questions on employee benefits and I have determined proper pay setting for new employees. I have experience making site alterations with supervision. I have scheduled conferences, staff meetings, or training programs and created meeting minutes for distribution to staff. I have made arrangements for a fund raising event. I have maintained a tracking system for incoming/outgoing correspondence.
- Hours per week: 45
Customer Service / Bookkeeper
Blue Beacon
11.2005 - 04.2011
- Report to work on a regular and timely basis as scheduled. Communicated directly with customers by phone, electronically or face to face. Prepared and organized paperwork and other materials as needed for meetings, conferences, and expenses reports. Maintained office scheduling and event calendars. Composed, typed, and distributed meeting agendas, routine correspondences and reports. Set up and handled incoming mail and office filing systems. Collected and coordinated the flow of internal and external information. Managed office equipment and office space. I have assisted in inspection of finished products. Established the administrative work procedures for tracking staff's daily tasks. Correctly prepared all the daily and weekly sales and cash reports and balance. Collect pickup from cashiers, prepared bank deposits and recorded all data for cash and checks. Kept work area clean, orderly, and free from safety hazards. Perform other job related duties as assigned.
- Hours per week: 40
Correctional Officer IV
Texas Department of Criminal Justice
06.2002 - 04.2011
- Assumed a high level of responsibility for the care and custody of assigned offenders through knowledge of and adherence to laws, rules, regulations, and standard operating procedures governing by Texas Department of Criminal Justice (TDCJ). Search for contraband and provide security, feed and supervise offenders in housing areas involving long periods of sitting and standing, climbing stairs and ladders to reach assigned areas, and working heights. I have observed the principles and practices of prison security to include safeguarding shop tools and materials that could be used to harm persons or effect escapes and to report attitudes and actions indicative of potential security problems. I have supervised inmates on a day-to-day basis within a correctional environment, trained inmate workers in completing specific tasks, such as sanitation and I have provided supervision to confined individuals.
- Hours per week: 40
Education
High School Diploma -
Clifton J Ozen
Beaumont, TX05-2000
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
- Recruiting
- Diversity and inclusion
- Pre-employment screening
- Recruitment strategies
- Employee relations
- Onboarding and orientation
- Microsoft Office Suite
- Background checks
- Compensation and benefits
- Data evaluation
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- PHR - Professional in Human Resources
Languages
English
Native or Bilingual
Timeline
Human Resource Specialist
Federal Bureau of Prisons
04.2023 - Current
Captain Secretary
Federal Bureau of Prison
12.2018 - 04.2023
Time and Attendance Clerk
Federal Bureau of Prison
10.2016 - 12.2018
Correctional Officer
Federal Bureau of Prison
11.2015 - 10.2016
Monitor I
Geo
09.2014 - 11.2015
Assistant Store Manager
Family Dollar
04.2011 - 09.2014
Customer Service / Bookkeeper
Blue Beacon
11.2005 - 04.2011
Correctional Officer IV
Texas Department of Criminal Justice
06.2002 - 04.2011
High School Diploma -
Clifton J Ozen
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