Erica Miles
Phoenix,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
McDowell Mountain Ranch Aquatic Park
Scottsdale, AZ
05.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Scanned main areas to monitor for any safety risks.
- Attentively monitored swimmers to identify distress.
Hostess
The Sicilian Butcher
15530 N Tatum Blvd #160 Phoenix, Az 85032
08.2023 - 02.2025
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Experienced on Open Table
- Backed up servers by checking on tables and retrieving items for guests.
- Able to communicate well with others and take direction.
Restaurant Team Member
My Pie Pizza
Phoenix, AZ
08.2022 - 07.2023
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Cultivated warm relationships with regular customers.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
No Degree -
Horizon High School
5601 E Greenway Rd Scottsdale, AZ 8525405.2025
Skills
- Safety Awareness
- Open Table Experience
- Positive Learning Environment
- Teamwork
- Group and Individual Instruction
- Cleanliness Standards
- Customer Service
- Guest Satisfaction
- Cleaning and Sanitizing
- Customer Loyalty
- Communication skills
- Food Safety Procedures
- Delivering Orders to Guests
- Organization
Certification
- Certified in CPR
Timeline
Hostess
The Sicilian Butcher
08.2023 - 02.2025
Lifeguard
McDowell Mountain Ranch Aquatic Park
05.2023 - Current
Restaurant Team Member
My Pie Pizza
08.2022 - 07.2023
No Degree -
Horizon High School