Summary
Overview
Work History
Education
Skills
Timeline
background-images

Erica Miles

Madisonville,LA

Summary

Results-driven customer account manager, accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style.

Overview

21
21
years of professional experience

Work History

Commercial Limes Account Manager

Gilsbar Specialty Insurance
11.2022 - Current
  • Managed commercial lines accounts, ensuring compliance with industry regulations and client needs.
  • Developed strategic insurance solutions to mitigate risks for diverse business clients.
  • Coordinated communication between underwriters and clients, facilitating timely policy renewals and adjustments.
  • Analyzed client portfolios to identify coverage gaps and recommend enhancements for optimal protection.

Make Up Artist

Self Employed
01.2005 - Current
  • Weddings Party
  • Engagement Photos
  • Editorial Makeup
  • Airbrush Makeup
  • Eye Lash Application
  • Provide makeup services to 15-30 clients per month for weddings, proms and other special events
  • Order makeup materials and equipment from suppliers when inventory was running low
  • Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments
  • Handle cash and credit card payments daily with 100% accuracy
  • Sanitize workstations and salon equipment to reduce chance of infection
  • Introduce extra services to drive profit

Client Account Manager

Brown & Brown Insurance
10.2020 - 11.2022
  • Licensed property & casualty Insurance account manager.
  • Manage over 800 accounts some with multiple policies.
  • Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
  • Remained impartial in order to advise clients based on circumstances.
  • Collected all premiums on or before effective date of coverage.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Conducted annual reviews of existing policies to update information.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Provided coverage option information to assist clients in protecting assets.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Obtained underwriting approval by completing application for coverage.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Administrative Assistant

Brown & Brown Insurance
03.2020 - 10.2020
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Scheduled office meetings and client appointments for staff teams.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Completed sales documentation and collected signatures to finalize purchases.

Clerical/Administrator

CEMI USA
01.2015 - 03.2020
  • Answer phones
  • Process purchase orders from receiving to entering
  • Manage price files for all of the different manufacturers
  • Assist the sales team with pricing and availability
  • Communicating with customers via email and phone
  • Monitor inventory
  • Train new employees on processes and protocol per each manufacturer we represent to ensure optimal productivity
  • Created price sheets in excel to distribute to the sales team and customers per manufacturer
  • Maintain files from the manufacturer to the distributor
  • Set up and maintained physical and electronic filing system
  • Improved processes to maximize operational efficiency
  • Prioritized and completed multiple tasks simultaneously, seeing that projects were completed by deadlines
  • Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets

Office Administrator

Rau Enterprises
01.2010 - 01.2015
  • Answered Phones
  • Received and Placed Customer Orders
  • Filing
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
  • Monitored calendars and scheduled appointments based on availability and established load limits
  • Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries

Education

Biological And Physical Sciences

Delgado Community College
2013

High School Diploma - undefined

Cabrini High School
New Orleans, LA
2005

Skills

  • Microsoft Office
  • Sales
  • Documentation and reporting
  • Data entry
  • Project management
  • Customer relationships
  • Agency Management System 360
  • Voyager Image Right Filing System
  • Policy renewals
  • Applied EPIC operating system
  • Property insurance
  • Claims reporting systems
  • Quote information
  • Business planning
  • Client needs analysis
  • Commercial lines
  • Contract review and analysis
  • Large account management
  • Billing

Timeline

Commercial Limes Account Manager

Gilsbar Specialty Insurance
11.2022 - Current

Client Account Manager

Brown & Brown Insurance
10.2020 - 11.2022

Administrative Assistant

Brown & Brown Insurance
03.2020 - 10.2020

Clerical/Administrator

CEMI USA
01.2015 - 03.2020

Office Administrator

Rau Enterprises
01.2010 - 01.2015

Make Up Artist

Self Employed
01.2005 - Current

High School Diploma - undefined

Cabrini High School

Biological And Physical Sciences

Delgado Community College

Similar Profiles

CREATE PROFILE
Erica Miles