Erica Miles
Madisonville,LA
Summary
Results-driven customer account manager, accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style.
Overview
21
21
years of professional experience
Work History
Commercial Limes Account Manager
Gilsbar Specialty Insurance
Covington, LA
11.2022 - Current
- Managed commercial lines accounts, ensuring compliance with industry regulations and client needs.
- Developed strategic insurance solutions to mitigate risks for diverse business clients.
- Coordinated communication between underwriters and clients, facilitating timely policy renewals and adjustments.
- Analyzed client portfolios to identify coverage gaps and recommend enhancements for optimal protection.
Make Up Artist
Self Employed
New Orleans, LA
01.2005 - Current
- Weddings Party
- Engagement Photos
- Editorial Makeup
- Airbrush Makeup
- Eye Lash Application
- Provide makeup services to 15-30 clients per month for weddings, proms and other special events
- Order makeup materials and equipment from suppliers when inventory was running low
- Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments
- Handle cash and credit card payments daily with 100% accuracy
- Sanitize workstations and salon equipment to reduce chance of infection
- Introduce extra services to drive profit
Client Account Manager
Brown & Brown Insurance
Mandeville, Louisiana
10.2020 - 11.2022
- Licensed property & casualty Insurance account manager.
- Manage over 800 accounts some with multiple policies.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Remained impartial in order to advise clients based on circumstances.
- Collected all premiums on or before effective date of coverage.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Conducted annual reviews of existing policies to update information.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Provided coverage option information to assist clients in protecting assets.
- Upsold additional products and services after identifying customer needs and requirements.
- Obtained underwriting approval by completing application for coverage.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Administrative Assistant
Brown & Brown Insurance
Mandeville, LA
03.2020 - 10.2020
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Scheduled office meetings and client appointments for staff teams.
- Coached new employees on administrative procedures, company policies and performance standards.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Completed sales documentation and collected signatures to finalize purchases.
Clerical/Administrator
CEMI USA
Harahan, LA
01.2015 - 03.2020
- Answer phones
- Process purchase orders from receiving to entering
- Manage price files for all of the different manufacturers
- Assist the sales team with pricing and availability
- Communicating with customers via email and phone
- Monitor inventory
- Train new employees on processes and protocol per each manufacturer we represent to ensure optimal productivity
- Created price sheets in excel to distribute to the sales team and customers per manufacturer
- Maintain files from the manufacturer to the distributor
- Set up and maintained physical and electronic filing system
- Improved processes to maximize operational efficiency
- Prioritized and completed multiple tasks simultaneously, seeing that projects were completed by deadlines
- Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets
Office Administrator
Rau Enterprises
Harahan, LA
01.2010 - 01.2015
- Answered Phones
- Received and Placed Customer Orders
- Filing
- Generated shipment invoices, prepared packages and set up courier deliveries for customers
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
- Monitored calendars and scheduled appointments based on availability and established load limits
- Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries
Education
Biological And Physical Sciences
Delgado Community College
2013
High School Diploma - undefined
Cabrini High School
New Orleans, LA2005
Skills
- Microsoft Office
- Sales
- Documentation and reporting
- Data entry
- Project management
- Customer relationships
- Agency Management System 360
- Voyager Image Right Filing System
- Policy renewals
- Applied EPIC operating system
- Property insurance
- Claims reporting systems
- Quote information
- Business planning
- Client needs analysis
- Commercial lines
- Contract review and analysis
- Large account management
- Billing
Timeline
Commercial Limes Account Manager
Gilsbar Specialty Insurance
11.2022 - Current
Client Account Manager
Brown & Brown Insurance
10.2020 - 11.2022
Administrative Assistant
Brown & Brown Insurance
03.2020 - 10.2020
Clerical/Administrator
CEMI USA
01.2015 - 03.2020
Office Administrator
Rau Enterprises
01.2010 - 01.2015
Make Up Artist
Self Employed
01.2005 - Current
High School Diploma - undefined
Cabrini High School
Biological And Physical Sciences
Delgado Community College