Summary
Overview
Work History
Education
Skills
Techinical Training | Certification and Skills
References
Timeline
Generic
Erica Miller

Erica Miller

Mcdonough,GA

Summary

Highly motivated employee and licensed real estate agent with a strong work ethic. Skilled as a trainer and instructional designer, specializing in curriculum facilitation, creative problem solving, and delivering solutions within deadlines. Exceling in effective communication and eager to tackle new challenges, demonstrating proven adaptability and exceptional interpersonal skills while working unsupervised

Overview

4
4
years of professional experience

Work History

Transaction Manager

Self Employed
McDonough, GA
05.2022 - Current
  • Handle end-to-end administrative responsibilities for home purchases and property listings on behalf of fellow agents, ensuring seamless transactions
  • Communicate with all parties involved
  • Track deadlines and due dates

REALTOR

eXp Realty Georgia
Atlanta, Georgia
11.2020 - Current
  • Communicate and mediate negotiations between buyers and sellers regarding property prices, terms of contracts, and closing details, closing 32 deals in three and a half years
  • Develop lists of properties to show clients with their specific criteria, schedule, and plan tours
  • Design and create promotional materials to advertise new listings online and in print
  • Train and mentor new agents
  • Organized open houses and other events to promote properties for sale
  • Provided guidance and support throughout the entire purchasing process from initial search through closing

Instructional Design Specialist

Concentrix (formerly Convergys)
  • Managed development projects for classroom and virtual learning deliverables
  • Analyzed training setting, adult learner characteristics and client training needs to recommend and develop alternative performance-based delivery methods (Instructor-led and online) utilizing various instructional design models-ADDIE, Gagne
  • Coordinated with other departments to ensure efficient workflow processes
  • Implemented Standard Operating Procedures (SOPs) for training to analyze/evaluate and measure project outcomes
  • Performed all job duties remotely since 2008 (worked from home)

Performance Consulting Specialist/Learning Specialist, Training Manager, Associate Trainer

Convergys
  • Partnered with clients and internal customers to proactively analyze performance gaps for training and quality needs in areas including clients, operations, and sales.
  • Conducted, facilitated and organized initial project meetings to identify initiatives or changes and assign tasks as needed
  • Gained buy-in from clients and vertical leaders for proposed solutions
  • Established partnerships with both external and internal clients to successfully execute agreed upon solutions, through regular updates, feedback sessions, and Instructional Design focus meetings.
  • Developed and implemented multiple innovative processes for post training follow-up, hiring on-call/temp Trainers, continuing education training, onboarding new Trainer/Training Manager checklist and monitoring
  • Calibrated quality trends to ensure gaps are closed between Training and Operations
  • Managed efficient trainer utilization which reduced costs by implementing adequate tools, techniques and methods. Oversaw staff scheduling, training room allocation, payroll monitoring in WMS system, class performance and attrition tracking. Prepared financial reports and managed travel and expense reporting.
  • Monitored and mentored trainees, ensuring their seamless transition from training to an actual call center setting with a focus on 0-30 competency levels.
  • Played a key role as a subject matter expert in partnership with the Instructional Design team, supporting the development of job aids and well-designed curricula.

Education

Bachelor of Arts in English -

Alabama A&M University

Skills

  • Training
  • Instructional Design
  • Creative problem solving
  • Effective communication
  • Technical skills
  • Customer service
  • System applications
  • Onboarding
  • Continuing Education
  • Performance-based interactivity
  • Analysis characteristics of adult learners
  • Interpersonal skills
  • Proactive team collaboration
  • Leadership
  • Detail-oriented
  • Multi-cultural communication

Techinical Training | Certification and Skills

  • MS Office Suite
  • Supervisor Skills 1 and 2
  • Training 101
  • Training with Impact
  • Dynamic Facilitation
  • Adobe Captivate
  • Articulate Suite
  • SharePoint LMS
  • SCORM Compliance

References

References available upon request.

Timeline

Transaction Manager

Self Employed
05.2022 - Current

REALTOR

eXp Realty Georgia
11.2020 - Current

Instructional Design Specialist

Concentrix (formerly Convergys)

Performance Consulting Specialist/Learning Specialist, Training Manager, Associate Trainer

Convergys

Bachelor of Arts in English -

Alabama A&M University

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Erica Miller