Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Erica Miller

Jacksonville,Florida

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

Career Strategies Inc
Jacksonville, FL
11.2023 - Current
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Handled resident complaints and expedited maintenance requests.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Collected first month's rent along with security deposit prior to move-in date.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
  • Kept records of correspondence with residents and tenants.
  • Conducted tours of vacancies with prospective tenants.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Explained policies and procedures to tenants and enforced rules.
  • Updated tenant and unit information to keep current in housing database.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Handled security deposit refunds.
  • Checked rental eligibility by following company's verification process.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Assisted property manager in leasing and marketing activities.
  • Interacted with potential renters during showings providing information about the property features.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Negotiated rental terms with applicants ensuring that they comply with company policy standards.
  • Managed day-to-day activities involving tenants, subcontractors and property management.

Realtor Associate

Julie's Realty LLC.
Miami, FL
09.2019 - Current
  • Prepared marketing materials such as brochures, flyers, postcards for distribution at events or through mailers.
  • Assisted Realtors in preparing documents, such as purchase agreements and closing statements.
  • Coordinated showings with potential buyers or renters for properties listed by the agency.
  • Researched local zoning laws, regulations, deed restrictions. to ensure compliance with applicable legal requirements.
  • Responded promptly to inquiries from prospective buyers or sellers regarding properties listed by the agency.
  • Monitored listings and updated them regularly on multiple websites and platforms.
  • Assisted in conducting open houses or virtual tours of available properties.
  • Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
  • Coordinated listing photography sessions to present properties to general public.
  • Reached out to pre-qualified leads to gauge interest and provide pertinent information about local housing market.
  • Connected purchasing clients to appropriate personnel to simplify transactions.

Education

Associate of Science - Hospitality Administration and Management

Johnson & Wales University - North Miami
Miami, FL
05-1998

Skills

  • Policy Enforcement
  • Telephone and Email Etiquette
  • Property Maintenance
  • Onsite Tours
  • Business Processes and Procedures
  • Records Management
  • Payment Collection
  • Housing Regulations
  • Security Deposit Refunds
  • Relationship Building and Rapport
  • Leasing and Sales
  • Tenant Relations
  • Training and Mentoring
  • Property Management
  • Contract Negotiation
  • Business Development
  • Rent Collection
  • Administrative Support
  • Property Inspection
  • Marketing and Advertising
  • Appointment Scheduling
  • Property Inspections
  • Accounting Oversight
  • Issue Escalation

Certification

  • Notary of Public
  • Licensed Realtor

Languages

English
Full Professional
Spanish
Limited

References

References available upon request.

Timeline

Assistant Property Manager

Career Strategies Inc
11.2023 - Current

Realtor Associate

Julie's Realty LLC.
09.2019 - Current

Associate of Science - Hospitality Administration and Management

Johnson & Wales University - North Miami

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Erica Miller