Summary
Overview
Work History
Education
Skills
Certification
Recommendationsavailable
Timeline
Generic

Erica Miller

Austin,TX

Summary

An outgoing and customer-focused individual dedicated to consistently satisfying others. Goal is to secure a challenging position within a private estate, utilizing strong organizational skills and ability to work well with people, while exceeding company expectations. Extensive customer service experience and charismatic personality make me confident in proving invaluable to the team.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Housekeeper Extraordinaire

Mom’s Best Friend Agency
09.2023 - Current
  • Complete daily maintenance tasks to include making beds, dishwasher, trash, laundry etc
  • Manage household groceries and stock, work with principal to establish budget
  • Schedule routine maintenance and work with vendors and contractors to have work completed within timeframe and budget
  • Assist with childcare and transportation when needed
  • Utilize Google Docs to track daily, weekly, monthly tasks to be completed
  • Organizational projects to assist in streamlining large busy families day.

Housekeeper and Certified Professional Organizer

Self Employed
10.2017 - Current
  • Provide weekly, bi-wekly, monthly cleans to long terms clients and work with realtors for make-ready cleans and services
  • Market and promote my business to gain new clients, meet with clients for consultations and estimates
  • Follow up with services as necessary and provide 100% satisfaction
  • Provide organizing, packing, purging and freelance virtual assistant services.

Executive Housekeeper and House Manager

Private Households
10.2017 - 09.2023
  • Manage/Clean/Organize luxury homes in Austin to include 20,000 sq ft, 10,000 sq ft, 9,600 sq ft, working around fine art, collectibles and antiques
  • Utilize Google Docs in order to track supplies and phone numbers of preferred vendors
  • Create spreadsheets of weekly, bi-weekly and monthly task to ensure all areas of the home are neat and tidy
  • Hire vendors for repairs and renovations around the home and follow-up to ensure quality work was done, pay invoices and track spending
  • Oversee clients home while traveling complete all errands/pet care/shopping/shipping/ordering supplies
  • Use of appropriate chemicals on surfaces such as granite, marble, travertine, hardwoods under direction of homes Interior Designer
  • Plan principals outings and book dinners at Austin’s top restaurants, assist with vacation planning and research
  • Launder and starch of fine linens
  • Determine and transport luxury clothing to dry cleaners
  • Care for clients valuables under supervision of Interior Designer and ensure home was “photo ready” at all times
  • Assist with party set up, hire chefs and bartenders, shop for supplies
  • Keep home on routine maintenance schedule: air filters, powerwashing, window cleaning, gym equipment, air duct cleaning, silver & acrylic polishers
  • Set up all guest rooms to the standards of a luxury hotel
  • Prepare, Stage and Stock secondary homes for family and guest arrival, setting up rooms to a 5 Star Hotel standard.

Server

827 Rays Kitchen & Wine Cellar
07.2016 - 03.2019
  • Worked within team environment to coordinate guests experience and satisfaction
  • Up-sell extensive wines, liquors, appetizers and desserts
  • Take orders and make suggestions on menu items
  • Engage with and influence guest experiences
  • Maintained a clean and sanitary dining area, resulting in a satisfactory dining experience.

Administrative Assistant

Austin Family Mental Health
03.2014 - 10.2017
  • Responsible for contacting and scheduling of all new patient appointments
  • Verify insurance benefits and obtaining specifics on deductibles and copay prior to appointments
  • Coordinate schedule for 1 Doctor and 5 Nurse Practitioners
  • Schedule patients according to medication cycle
  • Collect deductibles and copay at the time of service
  • Keep accurate and detailed logs of billing codes and payments collected
  • Responsible for prior-authorizations of patients medication as required by insurance companies
  • Pursue marketing leads with other doctors offices and therapists
  • Discuss payment options with patients of past due balances and set up payment plan
  • Manage all incoming referrals from other doctors offices.

Surgery Scheduler

Capitol Pain Institute
03.2012 - 04.2014
  • Responsible for maintaining patient charts and writing all necessary referrals
  • Maintain master schedule for 3 doctors and 4 nurses
  • Coordinate doctor and patients schedules along with surgery hospital
  • Facilitate patient medication management under direct supervision of doctor and nurses
  • Schedule patients for implants and trials according to doctor and company rep’s availability
  • Verify patients insurance coverage prior to surgery
  • Follow up with patient post-op and confirm healing process is normal and schedule follow up appointment.

Education

General -

Stroudsburg High School
Stroudsburg, PA
06.1999

Skills

Organized

Time Management

Vendor Management

Problem Solving

Team Player

Confidentiality

Certification

  • Certified Professional Organizer
  • Certified Professional House Cleaner

Recommendationsavailable

Upon Request

Timeline

Housekeeper Extraordinaire

Mom’s Best Friend Agency
09.2023 - Current

Housekeeper and Certified Professional Organizer

Self Employed
10.2017 - Current

Executive Housekeeper and House Manager

Private Households
10.2017 - 09.2023

Server

827 Rays Kitchen & Wine Cellar
07.2016 - 03.2019

Administrative Assistant

Austin Family Mental Health
03.2014 - 10.2017

Surgery Scheduler

Capitol Pain Institute
03.2012 - 04.2014

General -

Stroudsburg High School

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Erica Miller