Erica Miller
Kenosha,WI
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
6
6
years of professional experience
Work History
Store Manager
Pandora
Pleasant Prairie, WI
09.2023 - Current
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Store Manager
Lane Bryant
Kenosha, WI
10.2020 - 09.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Store Manager
Wilsons Leather
Pleasant Prairie, WI
09.2018 - 01.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
Education
Communications
UW Parkside
Kenosha, WISkills
- Customer Service Management
- Payroll Management
- Store Merchandising
- Employee Training
- Store operations oversight
- Team Development
- Talent Recruitment
- Operations
- Store opening and closing procedures
- Recruitment and hiring
Timeline
Store Manager
Pandora
09.2023 - Current
Store Manager
Lane Bryant
10.2020 - 09.2023
Store Manager
Wilsons Leather
09.2018 - 01.2022
Communications
UW Parkside
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